I bought a phone and it says to log in with previous google acct. So i cannot get throu...

GetHuman-osogirly's customer service issue with T-Mobile from June 2018

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Help with my T-Mobile issue
Before contacting them, items GetHuman-osogirly may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
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The issue and preferred resolution, in GetHuman-osogirly's own words:
The problem I ran into: I bought a phone and it says to log in with previous google acct. So i cannot get through set-up
I trust that T-Mobile will make this right and come up with a resolution that is fair.
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T-Mobile

Customer service issue
Reported by GetHuman-osogirly
Jun 25th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman-osogirly started working on this issue
Jun 25th 9:58pm