My phone's were paid on ********** now we called the customer service and the rep inste...

GetHuman-joeromo's customer service issue with T-Mobile from June 2018

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Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
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The issue and preferred resolution, in GetHuman-joeromo's own words:
My phone's were paid on ********** now we called the customer service and the rep instead of checking the phone account to see if it see if it was paid the rep put another put through now this will not be covered by my checking account because your rep did not listen we've had these problems consistently I don't feel that we should not be penalized for the error your rep made now our phones will be shut of because of this and can not make out arrangement as well what will you do about this please contact my wife at *** ******* thank you I would hope you will respond to this complaint.
I trust that T-Mobile will make this right and come up with a resolution that is fair.
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T-Mobile

Customer service issue
Reported by GetHuman-joeromo
Jun 25th, 2018 - 2 mons ago
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Seen by 4 customers so far
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GetHuman-joeromo started working on this issue
Jun 25th 6:12pm