I WENT TO THE STORE ON **ST & YALE .SPOKE WILL DANIEL & JAYY WAS TOLD I COULD LOWER MY...

GetHuman-langleyt's customer service issue with T-Mobile from June 2018

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The issue in GetHuman-langleyt's own words
I WENT TO THE STORE ON **ST & YALE .SPOKE WILL DANIEL & JAYY WAS TOLD I COULD LOWER MY BILL FROM A&TT . WAS NOT INFORMED ON ALOT THINGS . THEY SAID THEY WOULD PAY*OUR PHONES OFF WE TRADED IN * I PHONE * PLUS . THEY WERE IN PERFECT SHAPE . YOU HAVE A ** DAY RETURN POLICY . OUR PHONE KEPT DROPPING CALL COULDN'T GET RECEPTION . I SPOKE WITH DANIEL HE SAID WE COULD BRING THEM BACK . WHEN HE HELPED ME NEVER ONCE AT THE BEGING DID HE TELL US WE WOULD NOT GET OUR ORIGINAL PHONE BACK WAS TOLD THEY WERE ALREADY SENT OUT .I RECEIVED ***.** & ***.***THAT WAS IT . SO THEY GOT * IPHONE *PLUS & THE * I PHONE * .WAS TOLD I WOULD HAVE TO PAY OFF MY * IPHONE * PLUS WHICH WAS ****.** BEFORE I COULD GET SERVICE FROM AT&T AGAIN . DANIEL WAS SUPPOSE TO TO GET ME IN CONTACT WITH A MANAGER BUT GAVE ME THE WRONG EMAIL I KEPT CALLING HIM SAIED HE WOULD CONTACT KYLIN GABEL .THIS WAS ON *-*-RETURED THEM ON *-** . I WOULD LIKE TO GET SOME ANSWERS PLEASE .
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T-Mobile

Customer service issue
Reported by GetHuman-langleyt
Jun 25th, 2018 - 4 mons ago
I have an issue with T-Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 847 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-langleyt started working on this issue
Jun 25th 2:09pm
GetHuman-langleyt indicated the issue is not fixed yet.
Jun 26th 3:18pm
GetHuman-langleyt indicated the issue is not fixed yet.
Jun 26th 3:24pm