Our son is in the Air Force and prior to his departure in March made sure his account w...

GetHuman811495's customer service issue with T-Mobile from June 2018

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The issue in GetHuman811495's own words
Our son is in the Air Force and prior to his departure in March made sure his account with Teen Mobile was a zero balance. Now we are receiving collection calls!? What ups with this? He will not be returning until the end of October. You have mailed him a Zero balance on his account yet collection calls. Since he is in the military - I believe this is illegal on your part. We believe you may have also been sending letters to his old address of more than * years ago. Again, you have sent items to another address so why would you send anything to an old address where he no longer lives and the house has been sold. None of this makes sense to us. Contact us immediately before we take action on this. Thank you.

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T-Mobile

Old Cell phone account held with yo
Customer service issue
Reported by GetHuman811495
Jun 22nd, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 815 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman811495 started working on this issue
Jun 22nd, 2018 7:59pm
GetHuman811495 indicated the issue is not fixed yet.
Jun 22nd, 2018 9:01pm
GetHuman811495 indicated the issue is not fixed yet.
Jun 24th, 2018 5:20am

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