Unlock old LG phone no longer part of tmobile

GetHuman789573's customer service issue with T-Mobile from June 2018

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The issue in GetHuman789573's own words
Unlock an old phone ... Closed t mobile account Jan **** had been customer for * years *. Bought phone lgv** with tmobile and paid it . I have called * times the last time I was on the phone for *hrs and the call was dropped. T mobile cannot find my account via account number phone number as number etc. Contacted LG had the rep on the line in a conference call verify ing that the phone is a tmobile phone from LG they can look up and verify with the imie number. Pls help I want to unlock this phone
They can't seem to find my customer information to show my account is closed in good standing
Unlock my phone that is * years old
I was a customer for several year's
I have called the manufacture of LG they had a record of my phone and that it is an LG phone from t mobile
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T-Mobile

Lgv**
Customer service issue
Reported by GetHuman789573
Jun 16th, 2018 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 712 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman789573 started working on this issue
Jun 16th, 2018 1:24am
GetHuman789573 indicated the issue is not fixed yet.
Jun 16th, 2018 11:10am
GetHuman789573 indicated the issue is not fixed yet.
Jun 16th, 2018 12:06pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 16th, 2018 12:09pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 16th, 2018 1:32pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 16th, 2018 1:32pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 16th, 2018 4:30pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 16th, 2018 8:16pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 17th, 2018 3:54am
GetHuman789573 indicated the issue is not fixed yet.
Jun 17th, 2018 5:49pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 17th, 2018 6:55pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 19th, 2018 10:11am
GetHuman789573 indicated the issue is not fixed yet.
Jun 19th, 2018 12:17pm
GetHuman789573 indicated the issue is not fixed yet.
Jun 19th, 2018 12:18pm

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