TELEPHONE CONVERSATION WITH SUPERVISOR CHRIS*Yahoo***Inbox***Juan Moreno ******@***.com...

GetHuman777238's customer service issue with T-Mobile from June 2018

Help with my T-Mobile issue
The issue in GetHuman777238's own words
TELEPHONE CONVERSATION WITH SUPERVISOR CHRIS*Yahoo***Inbox***Juan Moreno ******@***.com**To:******@***.com*Cc:*Juan Moreno**Jun ** at **:** AM**I am writing this few lines first of all to apologize to you that we were unable to complete our conversation yesterday.*I have an old T-Mobile flip phone and the battery does not hold the charge for very long. I overused it yesterday and while I was speaking with you it just died. *I got it charged overnight and it is working again.*The problem that I am trying to resolve is that I am on auto and before the account got transferred to me the payment went out on the *rd of every month. No problem with this. When the account got switched to me I wanted to keep the same payment schedule, however as per my conversation*with the individual that was helping us he stated that he could not set it up for the *rd and that the next payment would not be due until* on or about the ***** of July. I accepted that date because all I had to do was re-arrange my budget so that this payment would come out of my Social Security.*Yesterday I got a text message that a payment was due on ********. I called Customer Service and after so much effort she said that if I called a day or two before the due date she could extend the payment until the day that I requested and after that the payments would be on schedule.*The fact even though for this month I would only have * payment, next month I would still two payments. I can not afford two payments on any given month. Therefore all I am asking is that whatever date the payment is scheduled is okay with me as long as it is only one payment per month.*There a lot of other areas of concern to me but at this time this is the most urgent one that I would like to resolve.*Please contact me as soon as you can or have another Supervisor contact me and help me resolve this situation.*DO NOT have any of the customer service reps that answer*take the calls because they do not have any idea of what they are doing.*Hope to hear from you soon **Sincerely**Juan Moreno*Tel. * (***)***-****
GetHuman777238 did not yet indicate what T-Mobile should do to make this right.
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T-Mobile

Customer service issue
Reported by GetHuman777238
Jun 12th, 2018 - 9 mons ago
I have an issue with T-Mobile too
Fixed
GetHuman777238 shared how to fix
Seen by 6 customers so far
Similar issue to 668 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman777238 started working on this issue
Jun 12th, 2018 5:50pm
GetHuman777238 confirmed the issue is fixed. Hooray!
Jun 13th, 2018 7:38pm