My last trip to Canada both my wife and myself had a continuous problem with the data r...
GetHuman-mjkleinm's customer service issue with T-Mobile from June 2018
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The issue in GetHuman-mjkleinm's own words
My last trip to Canada both my wife and myself had a continuous problem with the data roaming. Whenever we changed locations we'd get a message data roaming service unavailable. We called T Mobile customer service and got someone in Manila who was more interested in getting our internet working (which we didn't need or use) then fixing the problem after ** minutes on phone. I called the next day and was promised a solution within ** hours. This didn't happen and when I got home I received a message to call them back. I did and after almost * hour finally was told that problem is T Mobile doesn't have contract with Bell Canada to use their towers or services and there's nothing that can be done. This is unaccepatable.
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