My last trip to Canada both my wife and myself had a continuous problem with the data r...

GetHuman-mjkleinm's customer service issue with T-Mobile from June 2018

4 views
 | 
532 similar
 | 
0 following
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman-mjkleinm to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-mjkleinm's own words
My last trip to Canada both my wife and myself had a continuous problem with the data roaming. Whenever we changed locations we'd get a message data roaming service unavailable. We called T Mobile customer service and got someone in Manila who was more interested in getting our internet working (which we didn't need or use) then fixing the problem after ** minutes on phone. I called the next day and was promised a solution within ** hours. This didn't happen and when I got home I received a message to call them back. I did and after almost * hour finally was told that problem is T Mobile doesn't have contract with Bell Canada to use their towers or services and there's nothing that can be done. This is unaccepatable.
GetHuman-mjkleinm did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-mjkleinm fixed the problem
We are waiting for GetHuman-mjkleinm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mjkleinm fixes it.
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman-mjkleinm
Jun 8th, 2018 - a yr ago
I have an issue with T-Mobile too
Fixed
Seen by 4 customers so far
Similar issue to 532 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-mjkleinm started working on this issue
Jun 8th, 2018 12:51am
GetHuman-mjkleinm indicated the issue is not fixed yet.
Jun 8th, 2018 2:04am