I want to change the plan to chipper

GetHuman-ynhi's customer service issue with T-Mobile from June 2018

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Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue and preferred resolution, in GetHuman-ynhi's own words:
The problem I ran into: I want to change the plan to chipper
I trust that T-Mobile will make this right and come up with a resolution that is fair.
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T-Mobile

Customer service issue
Reported by GetHuman-ynhi
Jun 5th, 2018 - 15d ago
I have an issue with T-Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 370 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-ynhi started working on this issue
Jun 5th 6:06pm