My guardian was given a Master Card which was in the amount of the refund she was given...
GetHuman-konend's customer service issue with T-Mobile from June 2018
Help with my T-Mobile issue
Next: our robot will wait on hold for GetHuman-konend to get a T-Mobile rep on the line!
Always use the GetHuman Phone tocall T-Mobile. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-konend may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
The issue in GetHuman-konend's own words
My guardian was given a Master Card which was in the amount of the refund she was given (as it stated down on the LOWER bottom). This last Saturday, as well as this morning, I (a CARE GIVER for her) had used it to get some things - and I was LUCKY, because I had a BALANCE of LESS THAN $* left on this card. If you want some details of the * transactions made on this card, contact me @ *****@***.com (and I'll give you an itemized list).
GetHuman-konend did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman-konend fixed the problem
We are waiting for GetHuman-konend to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.