I have been ripped off for the past at least ** months. At Christmas time **** Went to...

GetHuman663560's customer service issue with T-Mobile from May 2018

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The issue in GetHuman663560's own words
I have been ripped off for the past at least ** months. At Christmas time **** Went to the store with my broken galaxy tab to use the insurance to fix them decided against fixing it because th ed deductible was $***. So I cancelled my line for my tablet with the rep. While in the store recently, the rep was trying to resolve a * hour issue with an upgrade and while looking at my account, he mentioned the tablet and I said "wait...we haven't used that tablet in like * years!!!! He told me that as of today, I was STILL paying for it PLUS INSURANCE!!! I FLIPPED!! nowontop of the other annoying issue, I told him to CANCEL IT AGAIN IMMEDIATELY! He called in and while I was in the phone with customer service regarding my upgrade, he was told by CS that they couldn't cancel it through him! The charges I paid on this cancelled device adds up to at LEAST $***.*To make matters worse, I went into tmobile this past Jan and got a sim card to put in my sons phone because I dropped mine and was going to wait to upgrade instead of fixing it. As the rep took my sons sim out and mine in, I asked her the obvious..to suspend my sons line. In my research, lo and behold, today I see that his line was NOT cancelled and these additional charges add up to over $**.**.*Thirdly I am disputing the SEVEN RESTORE FEES from last months bill. I had been on the phone with a rep earlier in the month, who kept ingesting me card was showing invalid. He told me to try calling back on Sunday. I made a payment online instead and the next day my phone was shut off with NO TEXT MESSAGE to alert me that my bill was past due, because they were not accepting my debit card as a form of payment due to to a reversal of "autopay", payment by my husband who had gotten a new debit card, different from the one I gave to the girl in the store who told me autopsy was SPECIFIC to that temporary debit card and would have to change the card number with tmobile once the new one came, which we DIDNT do because my husband didnt want autopay. Assuming I paid tmobile online, he reversed the payment on the new card according to what the salesperson told me.*Noone informed me when I tried to make a payment that I couldn't use my debit card until my phone was shut off and I went into the store , for another * hour visit. On the phone, IN THE STORE now with customer service AGAIN, finally told the reason why I couldn't use my debit card. So I went to get cash to pay the amount I was told. Instore rep couldn't get my phone to restore. CALLED CS AGAIN( I'm ready to shoot myself at this point) and FINALLY we were told I had to pay my CURRENT BILL as well in order to have service restored. So BACK TO THE BANK I went...to get what totalled $**** that day, which was *** our paycheck that had just gone into our account...not to be paid again for * weeks! The reason I'm disputing those restore fees is *. TWO of those lines were cancelled prior to the suspension. *. I had not been told what was going on with my account until AFTER my phone service was shut off. At the very LEAST, I always get a warning text if my bill is past due to the point of being in jeopardy of suspension. This time there were NONE ! To keep up on my bill, I have started using the app, which now I know why I didnt before now. NOTHING works....same with tmobile.com. when trying to see my history, it says this service is not available, try again later"ive been researching my Bill's all morning. What I can't get us how many months you have nmbern charging me for my tablet, which I cancelled in the store in Dec. Of ****. I do see that I'm currently still even bring charges $** for equipment, when it states on the app that the tablet installments were "completed ********."! Also want to know how many times you charged a restore fee for that line after I cancelled its service. I've had service suspended several times during my THIRTEEN years of being a customer...not because of carelessness, but because of struggling financially at times. Thus, i CANNOT afford as ll of these EXTRAS, due to tmobile errors. I was more than patient during the "debaucles in the store. Even the reps in the store were frustrated and advised me to complain. I'm sure if you call them, they will remember !(danbury, ct Newtown rd. Store)*What I can't overlook, though is the money I have spent on unauthorized and unwarranted charges for at least **MONTHS! It add as up to close to $****!!! I feel VERY ripped off by a company I have trusted, expanded my services with, to now include SIX lines, and have remained loyal to for the past ** years.*I am hoping that TMobile will resolve this matter by reimbursing me for all of the unauthorized charges for the suspended lines (including ALL restore fees for lines that were cancelled and no longer in use!!!!!).and equipment charges for completed plans at the VERY least. *Lisa Gallaway***********
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T-Mobile

Customer service issue
Reported by GetHuman663560
May 7th, 2018 - a yr ago
I have an issue with T-Mobile too
Not resolved
Seen by 5 customers so far
Similar issue to 160 others
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GetHuman663560 started working on this issue
May 7th, 2018 4:54pm
GetHuman663560 indicated the issue is not fixed yet.
May 14th, 2018 2:31pm
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May 14th, 2018 4:10pm
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May 14th, 2018 4:11pm
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May 14th, 2018 4:12pm
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May 14th, 2018 4:13pm