I purchased a prepaid phone for my mother who is in Florida with the phone. I am in Ecu...
GetHuman-ginnym's customer service issue with T-Mobile from April 2018
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The issue in GetHuman-ginnym's own words
I purchased a prepaid phone for my mother who is in Florida with the phone. I am in Ecuador and want to manage the account and add minutes for her but I keep needing a code to get into the account and it send a it to the phone and she doesn’t understand what to do , she can’t read the appropriate code numbers to me . How can I fix this? Is causing frustration on her part and I was trying to avoid that
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