I just paid my bill to convergent in full can I get a new number and plan now from t-mobile

GetHuman-remsingj's customer service issue with T-Mobile from April 2018

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The issue and preferred resolution, in GetHuman-remsingj's own words:
The problem I ran into: I just paid my bill to convergent in full can I get a new number and plan now from t-mobile
I trust that T-Mobile will make this right and come up with a resolution that is fair.
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T-Mobile

Customer service issue
Reported by GetHuman-remsingj
Apr 26th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-remsingj started working on this issue
Apr 26th 2:24pm