I just paid my bill to convergent in full can I get a new number and plan now from t-mobile

GetHuman-remsingj's customer service issue with T-Mobile from April 2018

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The issue in GetHuman-remsingj's own words
The problem: I just paid my bill to convergent in full can I get a new number and plan now from t-mobile
GetHuman-remsingj did not yet indicate what T-Mobile should do to make this right.
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T-Mobile

Customer service issue
Reported by GetHuman-remsingj
Apr 26th, 2018 - 7 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 3683 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-remsingj started working on this issue
Apr 26th 2:24pm