With the customer service rep taking too long to answer my message through chatting - A...

GetHuman-divadari's complaint issue with T-Mobile from April 2018

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Help with my T-Mobile issue
Before contacting them, items GetHuman-divadari may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
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The issue and preferred resolution, in GetHuman-divadari's own words:
Ask about the expiration date for the S* promotion ... With the customer service rep taking too long to answer my message through chatting
I needed to get those phones in less than * hours
Chat should be instant not slow like email. Plus let customers know when promotions expire. Don’t lie about sales. When you guys make a mistake, the customer should be accordny accomodated
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T-Mobile

Tmobile app chat
complaint issue
Reported by GetHuman-divadari
Apr 23rd, 2018 - 3 mons ago
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Seen by 3 customers so far
Similar issue to 1237 others
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Timeline
GetHuman-divadari started working on this issue
Apr 23rd 5:55pm