my front screen is locked

GetHuman617418's Technical and Service Support issue with T-Mobile from April 2018

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The issue in GetHuman617418's own words
The problem: my front screen is locked
GetHuman617418 did not yet indicate what T-Mobile should do to make this right.
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T-Mobile

Samsung galaxy s* edge plus
Technical and Service Support issue
Reported by GetHuman617418
Apr 21st, 2018 - 7 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 3837 others
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Timeline
GetHuman617418 started working on this issue
Apr 21st 4:29pm