I had to take my own money to pay off my phone with AT&T and I have still not been reim...

GetHuman600914's customer service issue with T-Mobile from April 2018

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The issue and preferred resolution, in GetHuman600914's own words:
I have been with T-mobile for * months and they have yet to pay off my phone with AT&T ... I had to take my own money to pay off my phone with AT&T and I have still not been reimbursed.
I didn't have the money to pay AT&T
Reimburse me for what I paid to AT&T and give me some type of credit for my time and money that I've spent trying to resolve this issue. This is a terrible way to run a business. Every person I get on the phone tells me the same excuses but no one fixes the problem! I've been out over $*** for * months. That's totally unacceptable.
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T-Mobile

I-phone
Customer service issue
Reported by GetHuman600914
Apr 16th, 2018 - 3 mons ago
I have an issue with T-Mobile too
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Seen by 8 customers so far
Similar issue to 1183 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman600914 started working on this issue
Apr 16th 7:17pm
GetHuman600914 reviewed the items needed
Apr 16th 7:18pm