Hi, my name is Gerald Harwood and our mobile number is ***********. I am a pensioner an...

GetHuman2231689's customer service issue with T-Mobile (UK) from February 2019

162 similar
0 following
Help with my T-Mobile (UK) issue
First: share to improve GetHuman2231689's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2231689's next move: call T-Mobile (UK).
The best way to get your problem resolved is to tap the button below to start calling T-Mobile (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2231689 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman2231689's own words
Hi, my name is Gerald Harwood and our mobile number is ***********. I am a pensioner and don't use mobiles much. Our mobile is just for emergency so is not used much, hence we are on pay as you go. I am disappointed to see the £* balance as being wiped for not using the phone. I was not aware of this until struggling to make a call this morning. Is there any way I can get this refunded? Now I no I need to use it more often.*Thank you for any assistance you may offer,*Gerald
GetHuman2231689 did not yet indicate what T-Mobile (UK) should do to make this right.
I have an issue with T-Mobile (UK) too
How GetHuman2231689 fixed the problem
We are waiting for GetHuman2231689 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile (UK)'s attention and get better help faster. Tap below to get started.
Having T-Mobile (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2231689 fixes it.
This email address isn't valid

T-Mobile (UK)

Customer service issue
Reported by GetHuman2231689
Feb 18th, 2019 - 8 mons ago
I have an issue with T-Mobile (UK) too
Not resolved
Seen by 4 customers so far
Similar issue to 162 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2231689 started working on this issue
Feb 18th 11:48am