Before contacting them, items GetHuman2231689 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman2231689's own words
Hi, my name is Gerald Harwood and our mobile number is ***********. I am a pensioner and don't use mobiles much. Our mobile is just for emergency so is not used much, hence we are on pay as you go. I am disappointed to see the £* balance as being wiped for not using the phone. I was not aware of this until struggling to make a call this morning. Is there any way I can get this refunded? Now I no I need to use it more often.*Thank you for any assistance you may offer,*Gerald
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