Hi, my name is Gerald Harwood and our mobile number is ***********. I am a pensioner an...

GetHuman2231689's customer service issue with T-Mobile (UK) from February 2019

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The issue in GetHuman2231689's own words
Hi, my name is Gerald Harwood and our mobile number is ***********. I am a pensioner and don't use mobiles much. Our mobile is just for emergency so is not used much, hence we are on pay as you go. I am disappointed to see the £* balance as being wiped for not using the phone. I was not aware of this until struggling to make a call this morning. Is there any way I can get this refunded? Now I no I need to use it more often.*Thank you for any assistance you may offer,*Gerald
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T-Mobile (UK)

Customer service issue
Reported by GetHuman2231689
Feb 18th, 2019 - 8 mons ago
I have an issue with T-Mobile (UK) too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman2231689 started working on this issue
Feb 18th 11:48am