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The issue in GetHuman1376404's own words
Hi there My wife is on T-mobile pay and go and has been for many years. I just bought her a new Iphone that take a nano sim card, but hers is a old large size sim, but in are area there are no t-mobile stores in order to get a new sim and keep her original number on the new sim. there is a EE store near us but there said to contact t-mobile and you would be able to sent a new sim out in the post with her original number. If you could help us in this matter that would be helpful , thanks Jason
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