I’m a new customer. I received a package from Telekom with a WiFi router and cables. Ac...

GetHuman-igorzaru's Technical support issue with T-Home / Telekom from February 2020

Help with my T-Home / Telekom issue
The issue in GetHuman-igorzaru's own words
I’m a new customer. I received a package from Telekom with a WiFi router and cables. According to the manual I should connect the WiFi router to the Glass fiber modem, which was already installed in my apartment. *The problem is that there is no power adapter for the glass fiber modem. And it’s missing in the package. **Please, contact me and I will provide my customer details.

GetHuman-igorzaru did not yet indicate what T-Home / Telekom should do to make this right.

How GetHuman-igorzaru fixed the problem
I could finally reach out to the tech support and they said that they’ll send a specialist who will bring all the necessary tools
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T-Home / Telekom

Technical support issue
Reported by GetHuman-igorzaru
Feb 13th, 2020 - 2 years ago
Fixed
GetHuman-igorzaru shared how to fix
Seen by 17 customers so far
Similar issue to 29 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-igorzaru started working on this issue
Feb 13th, 2020 12:23pm
GetHuman-igorzaru confirmed the issue is fixed. Hooray!
Feb 14th, 2020 4:52am

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