Regretfully, I have four (*?) Card accts with Synchrony. **PLEASE FIX FOLLOWING: ****It...

GetHuman6215987's customer service issue with Synchrony Bank from June 2021

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The issue in GetHuman6215987's own words
Regretfully, I have four (*?) Card accts with Synchrony. **PLEASE FIX FOLLOWING: ****It APPEARS users must create a SEPERATE, DIFFERENT SYNCHRONY UN*PW acct for ea Synchrony card they have. THIS IS ONLY AN OBSERVATION AS (*) NO REP HAS*IS ABLE TO CONFIRM OR DENY* (*) IT IS NOT WRITTEN ANYWHERE, and (*) I HAVE TO RE-CREATE A SYNCHRONY UN*PW for EACH card*acct EVERY TIME I log-on to PAY or ACCESS card*accts.**FIRST -*PLEASE mk it so users can call*log-on to ONE SYNCHRONY NUMBER*ACCT so we may pay ANY*ALL cards*accts in ONE SETTING. **Perhap mk a drop-down to select acct from. User *picks a card*acct, enters unique UN*PW for THAT card*acct - WITHOUT changing OR re-entering ANY SYNCRONY INFO - user pays, closes that card*acct, moves on to next acct*card or signs out. **CURRENTLY, I*we are FORCED to call EACH CARD, go through the motions of either being disconnected, hung up on, or hear: "it looks like you've called the wrong number... Please use the number on the back of your card... Goodbye." And it starts all over again. You may be offered to "try your call again later... or wait". I chose * wait. Then "wait time is about ** minutes. If you'd like to call back...hang up... Press * if you'd like to wait. I press ** - wait. Yo hear "Okay". Then "Goodbye". System just hangs up on you. Observation: If you're not ALLOWED to wait, DON'T OFFER!**QUESTION: Can you provide a number that WORKS? **ANOTHER, POTENTIALLY HUGE, PROBLEM TO FIX: System 'glitches': I paid an acct on ****. It's not due until ****. The System has 'glitches', so she said. Showed payment rejected * TIMES! Payment finally goes through - TEN DAYS later! So NOW it looks like I DIDNT PAY until the **st! REP says "it's not late - you have until **th." BUT, if it had been "later then the **th... would be (considered as having) pd late". I'd be fined $**.**. My credit WORTHINESS would go down - more - since recent ID THEFT. That's not the point. Just bcs THEIR system had 'glitches', it should not reflect on me. I had paid on **st instead of later. My statement should reflect MY ACTUAL PAYMENT DATE. NOT THEIR glitch date. **ANOTHER PROBLEM TO FIX W*SYSTEM: **Apparently, bcs of this "GLITCH", my Statement has had "Important Changes to Your Account Terms" added. The 'Change' has to do with a $**.** "Returned Payment Fee". They've ADDED the change to MY acct bcs of their 'glitches'. "ANY payment which is not honored, is returned unpaid or cannot be processed for ANY REASON.. the fee is $**.**". I asked the rep "does this include computer glitches?" She mumbled something like 'no'. when I tried to clarify, she hung up.**I could go on, but there just too many issues in trying to work w*Synchrony let alone pay them.**PLEASE HELP. I'm SICK of these guys. **Did you know, on a couple of accounts*cards, if you pay MORE THAN the minimum due * interest, they kick the payment back? One card they DONT EVEN 'PING' MY BANK! They just refuse it. They have, a number of times, taken the payment, pd the minimum due for the month, then "spread" the 'extra' payment out over *-* months, thereby showing on your next statement 'no minimum due*no payment due',? HOWEVER, the fine print in the agreement states you MUST make a payment EVERY MONTH. Yet, the information they provide to the user shows 'no minimum due*no payment due'. So...easy to get confused, then reported to CRAs as not paying, credit-worthiness poor, they (Synchrony) uses their own measure for FICO score g, and Wham! Bam! - you're screwed, simply because you rely on the information provided to you in your statement from Synchrony. Next thing you know, you're circling down the toilet bowl. All bcs a couple of their merchants choose to use unheard of account-management techniques. One would THINK since the merchant is SPREADING the payments over subsequent months, the card holder wouldn't be consisered as not paying their acct.**Thanks for listening. Sure hope you can help streamline Synchrony's system. Their merchants accounting practices are messy. There's more I can say but best not. Jil

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Synchrony Bank

Customer service issue
Reported by GetHuman6215987
Jun 18th, 2021 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1081 others
0 customers following this

Timeline

GetHuman6215987 started working on this issue
Jun 18th 5:08am

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