Synchrony Bank Customer Service Issues

Please do not use this form in case of a lost or stolen card. For such issues, contact us immediately via the Customer Service number provided on your billing statement. Fill out and sign the form, keep a copy for your records, and submit it through fax, mail, or secure message. Make sure to detail the reason for disputing the transaction - whether unauthorized sale, undelivered goods/services, unprocessed cancellation, damaged goods, or any other issue. Include all relevant information such as the disputed transaction date, amount, merchant name, and daytime phone number. Sign and date the form to authorize the dispute process. Kindly send the completed form for our investigation to address provided online. Rest assured, during the investigation, interest charges on the disputed amount will be waived, but payments for the undisputed balance are still required. You will be informed of the investigation outcome within two billing cycles. Adjustments to your account will be made accordingly if a billing error is found. If the disputed charge is deemed valid, you will receive a written explanation with the charge reinstated on your account.

I previously had a motorcycle loan for a [redacted] Yamaha Stratoliner S (VIN# JYAVP22E5EA010915). The loan originated in [redacted] and was fully paid off in [redacted]. However, the current dealership I traded the motorcycle in to is unable to complete the sale due to a lingering lien on the title. I am requesting assistance in electronically removing the lien from your records to obtain a clean title, which I can then pass on to the dealership now in possession of my former motorcycle.

I am still having the problem where the woman I spoke with was unable to find my account. I kept trying to reach Paypal but was unable to speak to a live customer service representative. I received a note that I owed $10. I explained that I've cancelled the account but I am still trying to find out why I am being billed for an account I've never used or signed up for. I would like to investigate what happened and why I am being billed. Thank you, Ron Massie. My phone number is [redacted].

I recently bought a bed from Mattress Warehouse and opened a Synchrony interest-free account for 24 months. I received a credit card from Synchrony Bank, but I haven't received payment details. I'm having trouble registering online and need to know how to pay my monthly bill for the balance on my credit card ending in ...[redacted]. I live at 28 Pencross Circle, Etowah, NC [redacted]. I've tried calling various Synchrony Bank numbers, but the automated system requires payment for customer service, which I find frustrating. How can I make my payment without incurring extra charges? Thank you.

I have been trying to reach customer service without success regarding an issue with a Sam's Club Mastercard account previously under Beverly Krenz's name, ending in [redacted], which was recently closed. My father, Carl Cotrone, had been supporting this account linked to Beverly for years. Beverly has been behaving vindictively and even threatened to falsely report the card as stolen by my father. I am pre-emptively reaching out to protect my elderly father and inform you of the situation. We are willing to provide any necessary information, such as details of the bank account used for payments, to assist in your investigation if Beverly follows through on her threat. Thank you for your attention. Sincerely, Sharon G. [redacted] Carl C. [redacted]

I have a GAP card and an Old Navy credit card, and both stores approved me individually without informing me that I could use one card at different stores. I am encountering difficulties trying to register an account to use both cards together. I think it was a mistake to be approved for a second card. When I reached out to Old Navy for help, I ended up in a chat where I provided my information and waited for 30 minutes without a response. I then tried GAP's online chat and was directed to contact Synchrony bank, who advised me to speak to someone from GAP. Unfortunately, the call was disconnected. I am frustrated and seeking clarification as to why I have two cards for the same stores without any resolution from customer service.

I am encountering issues trying to access my Paypal account through the new bank integration. After successfully logging in, I am prompted to enter a code sent via email for verification. Once I enter the code, I am then told my account needs further verification via a text to my cell phone, which I never receive. Instead, I am redirected to a business credit card page with incorrect details, which I do not need. This process has been unsuccessful multiple times, and I am concerned about potential unauthorized access to my account. I believe there is a need for better customer support accessibility to address these problems promptly. As a lawyer, I may have to take legal action if I do not hear back within 2 days. I can be reached at [redacted]. Thank you. - Gale P. Carmona

Hello, I recently discovered that my TJX Rewards credit card expired after 6 months of non-use when I tried to use it at TJMaxx. The cashier mentioned I could save 10% by reapplying. After being informed that my application was neither accepted nor denied, I was told to expect a new card and coupon by mail, which was not my intention. I was hoping for an immediate 10% discount on my $[redacted] purchase. Despite requesting cancellation, I was informed it was too late. I would like to cancel this credit card application made on 10/19/[redacted] for Sharon C. at [redacted] Eagle View Dr NW, Salem, Oregon, [redacted], with the last digits of my social security number being [redacted]. I prefer not to open a new account as it may impact my credit score negatively. Sincerely, Sharon

I have been attempting multiple times to access my Amazon account with no success. I have used my long-standing username and password multiple times, then tried my account number and zip code without avail. I reached out to the chat support for help, but it was confusing and unhelpful. I have exhausted all available options to access my account, but I am still unable to do so.

I am a TJX Rewards credit card holder with account number ending in [redacted]. The November payment was due on 11/18/[redacted], and although I mailed the payment on 11/9/[redacted], it arrived at Synchrony Bank on 11/20/[redacted], which took 9 business days due to postal delays related to the pandemic. I received a late payment email as a result. When I contacted TJX customer service, I was informed about their no grace period policy. Despite my history of timely payments, I was charged a late fee. After considering this experience, I have decided to close my TJX credit card accounts once they are paid off. I value the grace periods provided by other banks and find the interest rates charged by TJX to be excessive. Though I acknowledge other payment options, such as online payments, I chose to mail my payment.

Subject: Important Information Regarding Your SAM'S CLUB Application Dear Elliot S., Thank you for your recent application for a SAM'S CLUB credit card (Reference Number: J05MBK). Please follow this link to view the response securely. We are transitioning to electronic communication to be more environmentally friendly. You can save or print the letter for your records. If you encounter any issues opening the email attachment, kindly copy and paste the following link into a new browser tab: [redacted] Warm regards, SAM'S CLUB Credit Services *Please note that this email is from Synchrony Bank's Credit Card Services Division. You may receive account-related emails even if you've opted out of marketing communications. Synchrony Bank is based at [redacted] Election Road, Suite [redacted], Draper, UT [redacted], USA. Visit www.synchronyfinancial.com for more information. This email inbox is not actively monitored. Please refrain from replying to this email. I received your email. I'm unable to open the PDF attachment and encounter errors when accessing the link provided. Due to difficulties reaching a customer service representative via phone, I am reaching out via email.

I am requesting assistance with obtaining my statement. I am eager to settle my bill; however, I require visibility of my purchases to reconcile them with mine. I faced difficulty retrieving an account number from Amazon for registration purposes on your platform. I go by the name Nancy Carvalho, residing at [redacted] Bellevue Court, Modesto, CA [redacted]. For communication, kindly reach me at [redacted] While I received a letter from you, unfortunately, the attachment containing the statement is inaccessible.

I recently applied for a Venmo credit card and unfortunately got denied. I have proof that the credit check they did was incorrect. My Equifax score is [redacted], but my TransUnion score is [redacted] due to ongoing error corrections with Equifax and TransUnion. I'm looking for advice on how to appeal the decision to Synchrony Bank. Venmo suggested contacting Synchrony Bank, but I'm unable to locate their email contact information.

I recently applied for a credit card, but was informed that it wouldn't be sent until I sign up for online banking, which I prefer not to do. Therefore, I decided to cancel the credit card. When I tried to renew my Sam's Club membership, I was told the payment would be applied to my Synchrony Bank Card, which I asked to be canceled at the store. Now, I would like to verify that transaction. Is there a customer service representative available for me to speak with regarding this matter?

I reached out to the provided number and was informed by a friendly representative that the Venmo Synchrony Customer Service Department was unavailable. She kindly provided me with a direct number to call later and an address to send documents to address the incorrect credit score. However, I believe there was a misunderstanding regarding the information I was trying to convey about the discrepancies in what Transunion is reporting. I plan to send them Transunion's credit report, along with disputes for items removed from Equifax but not from Transunion. Dealing with Transunion can be challenging. The representative also shared the direct line to the Venmo Synchrony Bank Department, which is 1-[redacted].

We accidentally made payments from the wrong account, one with a zero balance and the other with money due. I notified the bank a month ago. Jackie said she would address it, transfer the funds, and credit late fees and interest charges. Now, after receiving calls and emails, I was told the corrections hadn't been made yet. Collections mentioned there were notes but customer service couldn't locate them and requested unnecessary personal information. I'm frustrated and need to speak with a supervisor to resolve this matter.

I recently received a letter from Symphony Bank denying my request to open an account using Paypal Credit, which is puzzling since my husband and I never applied for such account. This situation is concerning, especially after our Wells Fargo checking account was hacked three times in the past four months. Strangely, all the fraudulent charges were made by Paypal, even though we've never linked a Paypal account to our Wells Fargo account. Despite reporting these incidents, we are at a loss as to how our account keeps getting hacked. The most recent hack occurred even before we received our new debit card, making us question the security measures of both Wells Fargo and Paypal. It's unclear who is accountable for these breaches, whether it's Paypal, Wells Fargo, or Symphony Bank. The thought that someone internally could be accessing bank accounts raises further alarms. We have decided to close our Wells Fargo account. Should we inform the credit bureaus about this unauthorized activity?

I'm having trouble accessing my online account due to needing a phone verification code, but the only number on file is a landline we no longer have. The phone representative couldn't assist me effectively after an hour of trying. Please advise on how to proceed or I will consider moving my $[redacted],[redacted] to a different bank where I can access online services. Thank you, Peter H. Abbrecht Trust

I am seeking assistance from an upper manager regarding a bill issue. Amazon confirmed my account is paid up, yet I keep receiving bills with interest and late charges. It has been challenging to resolve with your staff. The charges in question amount to about $[redacted]. If I do owe this amount, I am willing to pay, but I refuse to pay for what seems illegitimate. I appreciate any help in resolving this matter. Thank you. - Frederick L. C. Phone: [redacted]

I have experienced a delay in receiving my Nov-Dec QVC statement due to poor mail service. Consequently, I was informed of a past due amount. Despite it being Dec. 31, I have yet to receive the statement. This is the first time I have faced a past due situation. I am eager to settle this promptly. Kindly provide guidance on how I can make the payment. Moreover, I am interested in setting up automatic payments for my future QVC, Amazon, and JCPenny accounts with Synchony Bank. Your help on this matter is greatly appreciated. Thank you for your assistance. Marlene W.