i have gotten * calls from schroony bank. i have called back * times only to have to fi...

GetHuman4858868's customer service issue with Synchrony Bank from May 2020

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The issue in GetHuman4858868's own words
i have gotten * calls from schroony bank. i have called back * times only to have to fight with a stupid robot and then got cut off alol * times. you people called me. no information was left except a phone number which connects me with a stupid robot. i answered the phone on the most recent call and all i got was a message to call a number. there is no mention of which account yopu are asking about or why. when i call the number all i get is what is the last * numbers of the account number. hello!!! you called me and you handle more than one credit card account we have so how am i supposed to know which one you want? why doesnt a real person call if there is a problem as just leaving a number when it just connects with your automated system and they of course dont give you the right choice such as if we called youo press * and we will connect you with a re*al person. hello this is a strong suggestion. how are we supposed to solve any problem with one of the accounts when we arent given the proper information? how about a REAL PERSON calling. my number is ***-***-****. lets get to the bottom of this. if a real p*erson doesnt know how to use the phone write a letter about what the problem is supposed to be and the account in question and account number. i am NOT going to call a number to argue wiiiiiiith a stupid machine and then when im supposed to be cfonnected to someone, get cut off EVERY TIME AND HAVE TO START OVER. i am not a mind reader and need a lot more informat*ion about what the problem is supposed to be or what account it concerns. i wont hold my breath while waiting for someone smart enough to solve this problem

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Synchrony Bank

Customer service issue
Reported by GetHuman4858868
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2032 others
0 customers following this

Timeline

GetHuman4858868 started working on this issue
May 22nd, 2020 7:44pm
GetHuman4858868 indicated the issue is not fixed yet.
May 22nd, 2020 7:51pm
GetHuman4858868 indicated the issue is not fixed yet.
May 22nd, 2020 7:51pm
GetHuman4858868 indicated the issue is not fixed yet.
May 22nd, 2020 7:51pm
GetHuman4858868 indicated the issue is not fixed yet.
May 22nd, 2020 7:51pm