Dear Sir*Madam:*My name is Krasimir Yazadzhiev and I’m a PayPal credit account holder...

GetHuman3951131's Complaint issue with Synchrony Bank from November 2019

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The issue in GetHuman3951131's own words
Dear Sir*Madam:*My name is Krasimir Yazadzhiev and I’m a PayPal credit account holder. The account number is **** **** **** ****.*On Sept **, **** I ordered a product called ‘*K dashcam with Wifi and GPS’ from SHSP INFORMATION TECHNOLOGY CO., LTD.*Attached to this email is the product page from the sellers website and order ***** and a confirmation that the order was shipped.*To pay for the product, I used PayPal credit, transaction ID *MP******C******W.*The product was shipped with tracking ID LW*********CN. Attached is the transaction details page from PayPal and shipment history.*I received the product on Oct. **, ****. When I opened the box I was surprised to find out that the product the seller shipped was quite different from what the seller advertised on their website. Attached are pictures of the actual product that I received.*I immediately contacted the seller through the provided email: *****@***.com but my email was returned. Attached is also a PDF with the returned message.*Then I contacted the seller on their PayPal email address: *****@***.com but I have not heard from them since.*I then opened a dispute in the PayPal resolution center, with case number PP-D-********. Attached is the PDF with case history.*The case was denied because ‘if an item is materially similar to the seller's description, we do not consider it to be significantly not as described’.*I strongly disagree with their decision: the item is significantly different from its description as you can see from the actual pictures of the item received in several points:**. The description shows clear ‘*k UHD’ whereas the actual product does not.**. The description shows clear marking for ‘Speaker, recording, GPS’ on Page ** of the item description PDF whereas the actual received items has no markings at all.**. The described items featured venting holes on top, whereas the received one does not.**.The items description shows proximity sensor and WiFi icons on the side, whereas the actual received item does not have such holes.**. The described items shows the power is supplied by single pin EIAJ power plug connector, whereas the actual products has USB power supply.**. The described item features an input connector from an additional camera, whereas the actual received product has none.**. The advertised product box contents, page ** of the Product detail PDF shows the content of the box whereas the actual product that I received contains only the camera and a vehicle power connector.**. The advertised product box contents has a SD card, where the actual product bot content has none.*With regard to all those differences, I would like to request a refund for the amount I paid to the seller SHSP INFORMATION TECHNOLOGY CO., LTD, namely $**.**, refunded to my PayPal credit account or sent via check to my home address: **** N State Street, ***A, Chicago IL *****, payable to Krasimir Yazadzhiev.*Since I am not satisfied with the product I received and since my requests for a refund from PayPal and the seller have gone unanswered, I am requesting a refund from Synchrony Bank, the PayPal credit service provider.***Consumers like me are entitled to receive products that are exactly as described and are actual products advertised, not just similar.*Let me know if you need any more information from me.*Thank you for your attention to this matter.*Respectfully,*Krasimir Yazadzhiev

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Synchrony Bank

Complaint issue
Reported by GetHuman3951131
Nov 17th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 2033 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN

Timeline

GetHuman3951131 started working on this issue
Nov 17th, 2019 10:23am
GetHuman3951131 indicated the issue is not fixed yet.
Nov 20th, 2019 6:34pm