I purchased a item from Bluebiology on March ** ****. The item I ordered was ** days gu...

GetHuman-leppardl's Complaint issue with Synchrony Bank from October 2019

Help with my Synchrony Bank issue
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Account holder name, Billing address, Date of birth, and Last 4 digits of SSN
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-leppardl's own words
I purchased a item from Bluebiology on March ** ****. The item I ordered was ** days guarantee money if you didn't like the product. In May I sent an email to them requesting a refund. I didn't get a response. I emailed them again in July and they told me how to return the product and they would refund my money. I sent the item back in August. Then they asked me for a tracking number for the item I ordered. I told them I didn't have a tracking number for the item because I sent it back First Class Mail. On October *th I sent a email to them explaining how I sent it back to them. On October **th they sent me a email telling me that they processed my refund and it might take up to ** hours to see it in my account. About a hour later they sent me an email saying saying that they were sorry but they can't send me a refund because it had been *** days and their computer wouldn't let them send me a refund that was *** days old. I emailed them explaining that I was trying to get my refund back since May and I didn't think it was my fault because they didn't answer my emails. I got no response from them and I emailed them the next day telling them that it was not rite to have my money and the item back. Now they will not respond to me at all.

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Synchrony Bank

Complaint issue
Reported by GetHuman-leppardl
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2236 others
0 customers following this

Timeline

GetHuman-leppardl started working on this issue
Oct 16th, 2019 9:10pm
GetHuman-leppardl shared this issue with others over email
Oct 16th, 2019 9:12pm
GetHuman-leppardl confirmed the issue is fixed. Hooray!
Oct 17th, 2019 11:06pm
GetHuman-leppardl indicated the issue is not fixed yet.
Oct 17th, 2019 11:07pm
GetHuman-leppardl indicated the issue is not fixed yet.
Oct 17th, 2019 11:07pm
GetHuman-leppardl indicated the issue is not fixed yet.
Oct 17th, 2019 11:08pm
GetHuman-leppardl indicated the issue is not fixed yet.
Oct 17th, 2019 11:08pm
GetHuman-leppardl confirmed the issue is fixed. Hooray!
Oct 17th, 2019 11:14pm
GetHuman-leppardl indicated the issue is not fixed yet.
Oct 17th, 2019 11:20pm