After * months of owning an Amazon store card I received a letter stating I was overdue...

GetHuman2464474's customer service issue with Synchrony Bank from March 2019

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2464474's own words
After * months of owning an Amazon store card I received a letter stating I was overdue and they did not have my email. This could not be the case however due to the previous four months of emails I did receive. I promptly went online and paid my bill. I then called customer service to get the late charge and interest removed. They would refund the late charge but not the interest.*I feel this is wrong since the error here was not mine. It is a small charge but it is the point.
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Synchrony Bank

Customer service issue
Reported by GetHuman2464474
Mar 12th, 2019 - 5 mons ago
I have an issue with Synchrony Bank too
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Seen by 2 customers so far
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GetHuman2464474 started working on this issue
Mar 12th 8:37pm