Change the first name on my account to Jacques

GetHuman-opconsul's customer service issue with Synchrony Bank from September 2018

Help with my Synchrony Bank issue
The issue in GetHuman-opconsul's own words
I have been trying since July to resolve my problem. My account has the wrong first name on it (Charles) it should be Jacques Flores. I have submitted * times my verification of my identity to the bank. When I check on it they say they never received anything. I have called * times today and have been hung up on * times.I have never received this type of poor customer service with any credit card company until now. I am going to lodge a formal complaint with the federal regulatory agency, if this is not resolved withing * days. My name is Jacques Flores. My account number is **** **** **** ****. I don't want to be asked AGAIN to send them my proof of identity. Sending it * times is enough.
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Synchrony Bank

Customer service issue
Reported by GetHuman-opconsul
Sep 22nd, 2018 - 4 mons ago
I have an issue with Synchrony Bank too
Seen by 4 customers so far
Similar issue to 372 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
GetHuman-opconsul started working on this issue
Sep 22nd, 2018 7:47pm
GetHuman-opconsul indicated the issue is not fixed yet.
Sep 22nd, 2018 7:48pm