I have received an email (cut and pasted below) from Symantec stating that my account w...

GetHuman4727863's customer service issue with Symantec from April 2020

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The issue in GetHuman4727863's own words
I have received an email (cut and pasted below) from Symantec stating that my account will cease working from May *st because it has been taken over by new owners namely Broadcom....the email looks genuine but the blunt message makes me uncomfortable. Please advise if this is genuine or fake. Kind regards Bob Barton*** **Dear Valued Symantec Customer,*As you know, in early November ****, Broadcom Inc. and its affiliates acquired the Symantec Enterprise Security Business (Press Release). As a result of the acquisition, all Symantec accounts are being migrated to Broadcom's IDP. Your Symantec account will stop working from May **, ****.**You must activate your Broadcom account to complete this migration and update your profile information before you continue accessing the product portal.**To activate your Broadcom account, click here.**Account activation requires you to reset your password and setup multi-factor authentication. Once you activate your account, you can logon to https:**securitycloud.symantec.com*cc*landing to access the product portal.**After you complete account activation, please update your profile information here. Updating the profile is a required step for you to be able to continue accessing the products. Please provide complete and accurate information in your registration profile. Failure to do so could result in delayed and*or rejected account requests.**If you experience issues with login, activation, or password reset, please use:** Account Self-Service Portal** Broadcom Self Service Bot*If the problem persists, please contact support.***Thank You,*Broadcom Inc.*This is a service or product related message which you are receiving as a result of your use of Symantec products or services. If you are *no longer using the Symantec product or service please contact us. *Broadcom **** Ridder Park Drive San Jose California ***** United States of America *Copyright ***** Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and*or its subsidiaries.*DO NOT REPLY TO THIS MESSAGE.*If you require Customer Service or Technical Support, please follow this link. You can also access and view Symantec*s PRIVACY POLICY

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Symantec

Customer service issue
Reported by GetHuman4727863
Apr 28th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 22 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman4727863 started working on this issue
Apr 28th 12:56am
GetHuman4727863 indicated the issue is not fixed yet.
Apr 29th 2:03am
GetHuman4727863 indicated the issue is not fixed yet.
Apr 29th 2:06am