I booked flight ref *PXOK*V less than ** minutes ago and i entered September * instead of October *

GetHuman-jpesau's customer service issue with Swiss Airlines from August 2018

Help with my Swiss Airlines issue
The issue in GetHuman-jpesau's own words
I incorrectly booked LHR*Zurich for September * (Ref PXOK*V) instead of Oct *. I telephones Swiss within ** minutes of the error and connected to an agent for correction.*Your agent assisted me in getting a new reservation ref PYVKCP and advised that I will be fully refunded the cost of US$***.** for the incorrect reservation, but I an still awaiting the.**. My credit card was charged SF***.** and SF** for the new reservation. However, on checking your same flight for that day October *, the cost would be SF***.** (two passengers for classic with one additional bag for each pax). Why was I overcharged by SF***.**?
GetHuman-jpesau did not yet indicate what Swiss Airlines should do to make this right.
Awaiting notification of new ticket issue* and explanation for the additional charges.
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Phoned agent
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Swiss Airlines

Customer service issue
Reported by GetHuman-jpesau
Aug 16th, 2018 - a yr ago
I have an issue with Swiss Airlines too
Fixed
Seen by 17 customers so far
Similar issue to 29 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-jpesau started working on this issue
Aug 16th, 2018 1:40pm
GetHuman-jpesau confirmed the issue is fixed. Hooray!
Aug 16th, 2018 2:46pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 17th, 2018 6:30pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 17th, 2018 6:32pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 17th, 2018 6:38pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 17th, 2018 6:38pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 19th, 2018 5:01pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 19th, 2018 5:25pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 19th, 2018 5:25pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 19th, 2018 5:27pm
GetHuman-jpesau indicated the issue is not fixed yet.
Aug 19th, 2018 5:29pm