Hi sir hope this mail finds you well, **Now i have to incidents, i bought a ring from l...

GetHuman701935's customer service issue with Swarovski.com from May 2018

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The issue in GetHuman701935's own words
Hi sir hope this mail finds you well, **Now i have to incidents, i bought a ring from less than a year and now one of the small crystals falls down, i really disappointed as it's a gift for my wife. **Another one, i bought a necklace from two years also, one of the small crystals dropped, in less than a year, you can't imagine how i'm shame of my self in-front oh my wife as i got both of them as a gift and when i chose Swarovski, i chose quality and service.**I went to the Swarovski store in egypt to change it or repair both of them, the store girl said that i'll ask if i have one like this if not i'll change it with any ring or necklace how come i bought a gift with specific reason and occasion and change it for bad quality reason. **waiting to hear back from you as soon as possible. **Many thanks

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Swarovski.com

Customer service issue
Reported by GetHuman701935
May 20th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 402 others
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Timeline

GetHuman701935 started working on this issue
May 20th, 2018 5:32pm