I need to change shipping address b* u ship it out, i JUST PLACED THE ORDER THIS MORNIN...

GetHuman-acumpson's customer service issue with Swap.com from September 2018

Help with my Swap.com issue
The issue in GetHuman-acumpson's own words
I need to change shipping address b* u ship it out, i JUST PLACED THE ORDER THIS MORNING!!!! we had a fire and have to leave tonight to another address... Please help ASAP!!!!!

GetHuman-acumpson did not yet indicate what Swap.com should do to make this right.

How GetHuman-acumpson fixed the problem
I explained that I had JUST placed my *orders that morning, (i know.. Dumb i paid *shipping fees, but i always end up going back and ordering more stuff i think of *mins later.. Lol) Then... Disaster strikes.. House fire, and we have to stay elsewhere for awhile... So, with that being said, and the new location too far to go check for packages daily, or worry about them stolen (especially *nd hand.. Can't replace it) i emailed to beg them to change the address b* it left the warehouse, and contact me ASAP PLEASE!!! and i had a rep email me back *st thing in morning to reassure me that he's looking into it, and tho it's not a common process to switch shipping preferences after processing an order, he made it happen for me, and i was also finally provided, in my email...with a customer service *, where i was actually able to speak to a human being, and confirm that my kids clothing and jackets WOULD be shipped to the current, temp address. They were awesome, as most online businesses, who don't provide a public accessible phone number, are far from awesome, and a huge headache to deal with. I give them *stars for that, due to my opinion, if im giving up all my personal info, debit *banking info... It's just more security knowing that you can call somebody, and not have to be anxious over whether or not they will, or won't answer your emails, or if itll be on time either... I've been doing business with Swap for at least almost *years now, and **.*% always satisfied, and get what i expected... Once in a blue moon, an adult size will get mixed in with my kids stuff, but on the site, so i dnt find out till i open it that its a teen or woman size *...but in those cases, i usually donate it to whoever needs it, rather than go thru being petty and creating shipping labels for smnthn i paid $*.** for.. Lol. Thank you for being here Swap... I've tried Thred -up.... And honestly, their prices aren't much better than shopping for brand new things at a lower end store (Target.. Etc.. Not like Walmart low)...that's all******
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Swap.com

Customer service issue
Reported by GetHuman-acumpson
Sep 14th, 2018 - 3 years ago
Fixed
GetHuman-acumpson shared how to fix
Seen by 5 customers so far
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Timeline

GetHuman-acumpson started working on this issue
Sep 14th, 2018 12:50am
GetHuman-acumpson confirmed the issue is fixed. Hooray!
Sep 15th, 2018 1:55am