I am a new user and not very IT literate. I clicked on a link provided in an email to o...

GetHuman-lizkerry's customer service issue with SurveyMonkey from March 2021

Help with my SurveyMonkey issue
The issue in GetHuman-lizkerry's own words
I am a new user and not very IT literate. I clicked on a link provided in an email to open the survey and filled it in online on Sunday ** March (am). Before pressing 'submit' I tried to take a hard print copy to review and failed. The response was lost and I could only get back an uncompleted form. Is there any simple way this can be retrieved so I don't have to do it all again? The administrator has checked and it has not been received by survey monkey.*I need to complete the exercise within the next couple of hours. Help please, or a quick response saying you can't so I can start again. Thank you!

GetHuman-lizkerry did not yet indicate what SurveyMonkey should do to make this right.

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Customer service issue
Reported by GetHuman-lizkerry
Mar 23rd, 2021 - 2 months ago
Fixed
Seen by 7 customers so far
Similar issue to 433 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman-lizkerry started working on this issue
Mar 23rd 12:14pm
GetHuman-lizkerry confirmed the issue is fixed. Hooray!
Mar 23rd 12:15pm
GetHuman-lizkerry shared this issue with others over email
Mar 23rd 12:16pm

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