Hi I started a survey on Friday *nd of August and have lost complete access to it! **M...

GetHuman-janeabo's Account Access issue with SurveyMonkey from August 2019

Help with my SurveyMonkey issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-janeabo's own words
Hi I started a survey on Friday *nd of August and have lost complete access to it! **My name is Jane Abou Chacra, this is the link to my survey (Study Abroad in Europe) https:**www.surveymonkey.com*r*DCLNRL* **I can't log into my account , i lost complete access and all my hard work. I'm supposed to present my findings today! Please assist as this is crucially important.

GetHuman-janeabo did not yet indicate what SurveyMonkey should do to make this right.

How GetHuman-janeabo fixed the problem
It took me a while to get the customer support's attention. Eventually they came through strong thanks to Cameron's help!*I did not receive a response for a long while until I took it to social media - Survey Monkey's Facebook page. I just mentioned, I've been trying to reach out and call for a while but no one got back to me. The moment I posted on Facebook I need customer support, it was only a matter of minutes someone jumped in to my assistance. *I get it, I work in digital.... It's a task keeping up with thousands of emails, texts, dms etc... and keeping everyone happy! *All in all, plain easy comment on the page instant response! *Thanks for the support!
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SurveyMonkey

Account Access issue
Reported by GetHuman-janeabo
Aug 6th, 2019 - 3 years ago
Fixed
GetHuman-janeabo shared how to fix
Seen by 19 customers so far
Similar issue to 2076 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman-janeabo started working on this issue
Aug 6th, 2019 6:00am
GetHuman-janeabo confirmed the issue is fixed. Hooray!
Aug 9th, 2019 6:14am