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SurveyMonkey Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for SurveyMonkey.

What are the different types of surveys I can create on SurveyMonkey? On SurveyMonkey, there are various types of surveys that you can create to suit your research needs. The platform offers a wide range 1. Multiple choice: Participants choose one or multiple options from a list of pre-defined answers. 2. Rating scales: Participants rate statements or items on a scale, such as a Likert scale, to measure attitudes or opinions. 3. Text-based: Participants provide written responses in their own words. 4. Demographic: Collect specific information like age, gender, or location to better understand your audience. 5. Matrix: Participants evaluate multiple items using the same rating or response scale. 6. Net Promoter® Score (NPS): Measure customer loyalty and satisfaction using a 0-10 scale. 7. Employee engagement: Assess employee satisfaction, morale, or company culture. 8. Event registration: Gather RSVPs and manage logistics for conferences or events. These are just a few examples of the diverse survey types available on SurveyMonkey, ensuring you can collect the data you need efficiently and effectively.... Read more

What are the different payment options for SurveyMonkey plans? SurveyMonkey offers flexible payment options to accommodate diverse user needs. Currently, the platform accepts major credit cards... Read more

Can I collect anonymous responses in my survey? Yes, you can collect anonymous responses in your survey using SurveyMonkey. When creating your survey, you have the option to enable... Read more

What is the maximum number of questions I can include in a survey? The maximum number of questions you can include in a survey on SurveyMonkey depends on your plan level. If you are on the Free plan,... Read more

Can I customize the theme and design of my survey? Yes, SurveyMonkey allows users to fully customize the theme and design of their surveys. With SurveyMonkey's design features, users... Read more

Can I add logic and branching to my survey questions? Yes, SurveyMonkey allows you to add logic and branching to your survey questions. Logic and branching enable you to create a dynamic... Read more

Is there a limit on the number of respondents for my survey? There is no limit on the number of respondents for your survey on SurveyMonkey. You can collect responses from as many people as you... Read more

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Click below to show 2 more questions, answers, and complete guides to common SurveyMonkey customer support problems.

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Recent reasons customers contacted SurveyMonkey:

I would like to make a query about an account that happens if you accidentally accessed...

We had an employee who initiated monkey survey for office purpose.*He has left the orga...

Good Afternoon:**I work for National University College in the Accounting Department...

I have created an MBA research survey. I need to remove the paid feature * option. This...

my question logic is not working and my survey has to go out Monday morning

With the Team Advantage package. I’m assuming “three users” means like administrators...

My watch was tampered with also there's no charger piece

In accordance with the CCPA, this is to demand that you delete all information from you...

I am vision impaired and use voiceover in the accessibility features on my iPhone or iP...

*) I had trouble with a survey I tried to take on my phone. It kept freezing. I didn...

My nonprofit Polytechnic Alumni Assn. has no income this year. I offered to use our fr...

Estimados Survey Monkey* junto con saludarlos, me dirijo a ustedes para solicitarles de...

I have a BASIC free plan. I'm in the middle of a survey that may reach ** responses. I...

Used Survey Monkey for * free survey, got *** responses*but only get ** for free. Would...

I am trying to purchase an NPS*CSAT Survey tool and have submitted two requests to Surv...

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Does GetHuman work with SurveyMonkey?

GetHuman does not work with SurveyMonkey's customer support operations, directly or in any other way. GetHuman has no partnership or relation to SurveyMonkey at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check SurveyMonkey's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!