GetHuman2940875's Account Access issue with SurveyMonkey from May 2019
Help with my SurveyMonkey issue
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Before contacting them, items GetHuman2940875 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2940875's own words
Get back into my acct ... I set up an acct and cannot remember my user name or password. when I asked to have them resend it to my email address, it still hasn't come in.**I emailed at least *x explaining I could not get their phone number from the options given and would they please to call me instead. I never got my issue resolved and was never able to speak with a customer care representative. For this, I will not be referring Survey Monkey to anyone nor will I be renewing an acct.
I needed help and was not able to reach out to a CSR. I was not going to download all the different options just to get a phone number to speak with someone. Why don't you just post your number? why is it such a mystery and a hassle to retrieve it?!
TO CALL ME! I gave My office number *x and only received emails at my work not even through the email acct I set the acct up with
I am a new customer. I originally set up the free acct to see how it would work out before converting to paying. If this is how they respond, I have made my decision to not use their service. Have you people not heard of first impressions........
Was there something else I'm missing?!
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