I recently paid for a subscription for survey monkey but then canceled it a few days la...

GetHuman2613828's overcharge issue with SurveyMonkey from March 2019

33 similar
0 following
Help with my SurveyMonkey issue
First: share to improve GetHuman2613828's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2613828's next move: talk to SurveyMonkey when they open.
SurveyMonkey's call center is closed now. We will send GetHuman2613828 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2613828 may need:
Name, Email, Phone number or other identifying information
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2613828's own words
I recently paid for a subscription for survey monkey but then canceled it a few days later. I made sure the account was canceled when it said on the website that I no longer had a plan and would not let me view any more responses past ***. Survey Monkey then charged me again and now I am in contact with their customer support and they are telling me I never canceled it when I know I did as I checked multiple times. All I am asking for is to be refunded for the extra month that they charged me and extra month that I have not used. Please just give me the extra month back
GetHuman2613828 did not yet indicate what SurveyMonkey should do to make this right.
I have an issue with SurveyMonkey too
How GetHuman2613828 fixed the problem
We are waiting for GetHuman2613828 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SurveyMonkey's attention and get better help faster. Tap below to get started.
Having SurveyMonkey issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2613828 fixes it.
This email address isn't valid


overcharge issue
Reported by GetHuman2613828
Mar 28th, 2019 - a mon ago
I have an issue with SurveyMonkey too
Not resolved
Seen by 4 customers so far
Similar issue to 33 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2613828 started working on this issue
Mar 28th 3:00am