I recently paid for a subscription for survey monkey but then canceled it a few days la...

GetHuman2613828's overcharge issue with SurveyMonkey from March 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2613828's own words
I recently paid for a subscription for survey monkey but then canceled it a few days later. I made sure the account was canceled when it said on the website that I no longer had a plan and would not let me view any more responses past ***. Survey Monkey then charged me again and now I am in contact with their customer support and they are telling me I never canceled it when I know I did as I checked multiple times. All I am asking for is to be refunded for the extra month that they charged me and extra month that I have not used. Please just give me the extra month back
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SurveyMonkey

overcharge issue
Reported by GetHuman2613828
Mar 28th, 2019 - a mon ago
I have an issue with SurveyMonkey too
Not resolved
Seen by 4 customers so far
Similar issue to 33 others
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Timeline
GetHuman2613828 started working on this issue
Mar 28th 3:00am