I sent Survey Monkey and email yesterday and got no response. My company, KCS West, Inc...

GetHuman-ndotto's customer service issue with SurveyMonkey from March 2019

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The issue in GetHuman-ndotto's own words
I sent Survey Monkey and email yesterday and got no response. My company, KCS West, Inc. opened an account last March. We had no intention of resigning up for the service and Survey Monkey charged the credit card on file for an additional year of service without my authorization. I would like the charge to be reversed and obtain a credit for the charge. We no longer want the service. Please respond to this email with refund information. Thank you
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SurveyMonkey

Customer service issue
Reported by GetHuman-ndotto
Mar 12th, 2019 - 5 mons ago
I have an issue with SurveyMonkey too
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Seen by 3 customers so far
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GetHuman-ndotto started working on this issue
Mar 12th 4:48pm