We believed our survey monkey account had been cancelled when the person previously in...
GetHuman2462061's customer service issue with SurveyMonkey from March 2019
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The issue in GetHuman2462061's own words
We believed our survey monkey account had been cancelled when the person previously in my position left: *****@***.com. Our billing department sent us an invoice with a bill for this account which hasn't been active since *********. We don't have access to Greta's e-mail so are unable to login and downgrade to a free plan. Are you able to see when our account went inactive and can you help us rectify the bill for a service we haven't been using? You should also have received a message from my boss at *****@***.com
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