We believed our survey monkey account had been cancelled when the person previously in...

GetHuman2462061's customer service issue with SurveyMonkey from March 2019

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The issue in GetHuman2462061's own words
We believed our survey monkey account had been cancelled when the person previously in my position left: *****@***.com. Our billing department sent us an invoice with a bill for this account which hasn't been active since *********. We don't have access to Greta's e-mail so are unable to login and downgrade to a free plan. Are you able to see when our account went inactive and can you help us rectify the bill for a service we haven't been using? You should also have received a message from my boss at *****@***.com
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SurveyMonkey

Customer service issue
Reported by GetHuman2462061
Mar 12th, 2019 - 5 mons ago
I have an issue with SurveyMonkey too
Not resolved
Seen by 1 customer so far
Similar issue to 1101 others
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Timeline
GetHuman2462061 started working on this issue
Mar 12th 4:17pm