I was requested to provide a copy of my Tax Exemption Certificate and I complied. *I g...

GetHuman-ianeccl's customer service issue with SurveyMonkey from January 2019

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The issue in GetHuman-ianeccl's own words
I was requested to provide a copy of my Tax Exemption Certificate and I complied. *I got a receipt showing a charge to my Credit Card on file for an upgrade from STANDARD to PREMIUM for $***.** which I did not request or authorized. *My original STANDARD plan was just renewed in Dec **** and the full amount was already paid ($***).*I need the full amount ($***.** to be reimbursed to my card and my account returned to STANDARD.
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SurveyMonkey

Customer service issue
Reported by GetHuman-ianeccl
Jan 15th, 2019 - a mon ago
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GetHuman-ianeccl started working on this issue
Jan 15th 6:06pm