I did not pay to upgrade my account due to I just needed it for a month for a school pr...

GetHuman-kohlmeir's customer service issue with SurveyMonkey from November 2018

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The issue in GetHuman-kohlmeir's own words
I did not pay to upgrade my account due to I just needed it for a month for a school project it is under the email *****@***.com under the name Cecily Minderjahn. I cannot access my survey I made and when I logged in I do not see it, it is important I have a copy of this and be able to view my results when I signed up it did not say I needed to renew every month and pay $** for something I already made and used. I am not trying to use extra services just view the survey and results I already made and used. You may email me back but a phone call is preferred at ***-***-**** Thank you
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Customer service issue
Reported by GetHuman-kohlmeir
Nov 27th, 2018 - 9 mons ago
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GetHuman-kohlmeir started working on this issue
Nov 27th, 2018 6:05pm