I have tried unsuccessfully for several days to access our company account to retrieve...

GetHuman829378's customer service issue with SurveyMonkey from June 2018

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I have tried unsuccessfully for several days to access our company account to retrieve needed patient reports. I have utilized the help desk, but the only response has been the change password for access. This does not work. We need to keep the same password we've always used for our company-wide access to you site. I need to know if there is a problem with our account so we can rectify it promptly and expeditiously. Please contact me asap. Thanks for any help you can offer. Connie Williams, Director Performance Excellence* THA Group, Island Health Care ***-***-****
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SurveyMonkey

Customer service issue
Reported by GetHuman829378
Jun 28th, 2018 - 10 mons ago
I have an issue with SurveyMonkey too
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GetHuman829378 started working on this issue
Jun 28th, 2018 3:07pm
GetHuman829378 indicated the issue is not fixed yet.
Jun 28th, 2018 4:15pm
GetHuman829378 confirmed the issue is fixed. Hooray!
Jun 29th, 2018 4:18pm