Good morning, I purchased the American Doughnut Workshop for my daughter and me for Ch...

GetHuman4188169's Complaint issue with SurLaTable.com from January 2020

Help with my SurLaTable.com issue
First: share to improve GetHuman4188169's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4188169 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4188169's own words
Good morning, I purchased the American Doughnut Workshop for my daughter and me for Christmas (Order Number: SF**********). We attended the workshop on Sunday, December **th at **:** A.M in Westlake, Ohio. Unfortunately, it was not a good experience. To begin, when you pay a significant amount of money to attend a cooking "school", the minimum expectation is to be provided instruction with the hopes of learning something. Throughout the entire class Chef Angel neglected to provide any guidance or instruction. He didn't even share basic information, such as what type of dough we used (yeast or cake) to make the donuts. When we asked our first clarifying question, "What should we be doing now?" He proceeded to roll out our dough, cut off the edges, cut the dough into * segments and place it on the jelly roll, which then left us nothing to do. From that point on we were hesitant to approach him for fear he would perform all the tasks for us. We looked to other groups for guidance instead. During the "break" which we didn't even know occurred because he never announced it, he mixed up some frostings and fillings. Again, this did not allow us to perform the tasks. At the least, he should have shared what he did to make them, but he didn't even tell the group what they were for and we ended up stuffing our donuts with the wrong filling and frosting. I have taken several cooking classes and I have never experienced such inadequate instruction. If you are interested in additional disappointing details of the class, please don't hesitate to contact me by phone at ***-***-****. In the least, I would like my daughter and I to have the opportunity to attend another workshop of our choice at no expense. This is our preference* however, if this is not an option, I am requesting to be reimbursed the cost of the class and the gas to travel (from Wooster - ** mile round trip).

GetHuman4188169 did not yet indicate what SurLaTable.com should do to make this right.

How GetHuman4188169 fixed the problem

We are waiting for GetHuman4188169 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SurLaTable.com's attention and get better help faster. Tap below to get started.
Having SurLaTable.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SurLaTable.com

Complaint issue
Reported by GetHuman4188169
Jan 2nd, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 11 others
0 customers following this

Timeline

GetHuman4188169 started working on this issue
Jan 2nd, 2020 4:09pm
GetHuman4188169 indicated the issue is not fixed yet.
Jan 5th, 2020 7:34am
GetHuman4188169 indicated the issue is not fixed yet.
Jan 5th, 2020 1:24pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies