Supercell Customer Service Issues

I made a mistake and my Level 77 account "Sherries Berries" got banned. I was trying to retrieve my mini account because my old Facebook was hacked. I have multiple email addresses, and my "mama Sherry V Gmail" is linked to the account, while my Facebook was under a different Sherry account with numbers. I lost my Level 47 account and was attempting to recover it. Unfortunately, while seeking assistance, my main Hati account got banned. This situation is frustrating as I've invested time and money into the game "Hay Day" over the years, all under the name Sherry. I need help resolving this issue promptly.

My account got banned for unclear reasons I apologize for the inconvenience. It seems there is an error with my account, which has been accused of sharing. I use two devices with this account, the Samsung Galaxy Note10+ and iPad 7, both of which are my personal devices. 1. Devices I have used with this account: Oppo CPH1605, SMARTFREN A16C3H, PICOPAD GGG, Oppo X9009, Xiaomi 4A, Vivo [redacted], Oppo A11W, Samsung Galaxy S7 Edge, Samsung Galaxy J2 Prime, Oppo A1601, Xiaomi 4X, Samsung Galaxy J3 Pro, Asus Zenfone 2 Laser, Oppo CPU [redacted], Infinix Note4 Pro, Xiaomi Mi A1, Asus Zenfone2, PC, Fujitsu F202H, Samsung Galaxy J7, Xiaomi Redmi Note 5 Pro, iPad 7, Samsung Galaxy Note 10+ 2. First name on the account: Cungcungprutz 3. Sequence of events that may have led to the account being banned: In August [redacted], I received several 6-digit email notifications for Clash of Clans. I contacted Supercell to change the email for fear of unauthorized account access. After contacting customer service, when I tried to log in for clan war, a message appeared stating the account was banned. Only my spouse and I know the email. Recently, I sold my computer where my email might have been still logged in. 4. I apologize for the initial purchases. I have three purchase receipts for my accounts, and I cannot recall which is for the RollingStones account, so I am attaching all three: GPA.3[redacted]-1[redacted]4, GPA.3[redacted]-8[redacted]8, GPA.[redacted]-3[redacted]5. Thank you for your understanding. I have attached this information to clarify that the account: ID: RollingStones Tag: #2LQ9QCGLV Townhall: 13 Clan: Kings rock 2 Exp level: [redacted] This account is genuinely mine, and I have never shared it with anyone. I hope that Supercell understands and trusts that I am the rightful owner and had no intention of violating their terms. With this message, I hope Supercell will lift the ban on my account. Thank you very much.

Dear Sir/Madam, I am writing to express my deep concern after learning that my Clash of Clans ID has been banned due to account sharing. I want to clarify that the devices associated with my ID belong to both myself and my brother, who uses it occasionally for donations while working in Vancouver, Canada. We are both big fans of Supercell and value the community. I am currently facing significant distress due to this ban and kindly request a chance to rectify the situation. I have attached details of all devices, including IMEI numbers, before and after changing my email. I have always been a loyal supporter of Supercell and now seek the opportunity to prove my innocence. I am willing to provide any necessary documents to support my case. Your prompt attention to this matter would be greatly appreciated. Please review the information provided and assist me in recovering my account. Thank you for your understanding. Best regards, Gopal J. Clash of Clans Fan

I have been spending a considerable amount each month on Clash of Clans, purchasing the bonus rewards for $4.99. Although I completed all the rewards some time ago, I have not received the birthday cake statue that was supposed to be included. The spot where it should be displayed is empty, and I even took screenshots to document this. I am unable to reach out for assistance without additional charges, and the rewards will expire soon. I play the game to acquire these in-game items, especially considering the money I've invested. Please assist me in resolving this issue. Thank you, J.D. ([redacted]). Note: The problem has been resolved. Thank you for your attention.

Hello, my account seems to have a problem. I'm only 14 years old and I've been using my big brother's account to play for the last 2 years. Recently, my father sold his phone, and now I can't remember the password. My brother doesn't remember it either. I really don't want to lose all the progress I've made in the game. The player tag for the account is #YCPJ8LCP, and the village name is Echo. It's not connected to Supercell support. Can someone help me recover my account, please? I've invested a lot of time and money into it. Thank you.

Hello Supercell, I want to start by saying that your customer service is really bad. I provided all my information regarding my account to recover it, but it hasn't led to anything. I have gone through the process several times, and they are telling me that it's not the correct transaction associated with my account, even though it is. I bought gems with my bank card, and I have the transaction receipts, but they are asking for the receipt of the first transaction, which does not show up on my Google Play. I provided the one that shows up first, so either Google Play is not displaying my receipt correctly, or they are not taking me seriously and don't want to give me back my account. They have locked my account even though it was never hacked, I just lent it to a friend. All this to say, please do something, I want to recover my account as soon as possible. Best regards, J.

Subject: Request for Account Unban I kindly request your assistance in reconsidering the ban on my account. I have put great effort into it and only aim to restore my friend's lost village. I did not intend to violate any rules, all the details I used were provided by my friend, Flying Shadow (#Y9YC09L2Q), who lost access due to forgotten login credentials. Account Details: - Name: NhPower IV - Clan: Msiawarbreaker - Town Hall level: Currently 11, upgrading to 12 - Supercell ID: [redacted] - Player tag: [redacted] I implore your help in resolving this matter as I simply wish to enjoy the game again without any fraudulent intent. Thank you for your consideration. Warm regards, NHPower IV

Subject: Account Unban Request - NhPower IV Dear Support Team, I kindly request your assistance for the unbanning of my account. I have put great effort into maintaining it and did not intend to violate any rules. I simply wanted to recover the village for my friend, Flying Shadow, who had lost access to it due to forgotten login details. His misinformation led to unexpected consequences for my account. I sincerely ask for your reconsideration and help in restoring my account to continue playing the game. Account Details: Name: NhPower IV Clan: Msiawarbreaker Town Hall Level: 11 (currently upgrading to 12) Supercell ID: [redacted] Player Tag: (details unavailable due to ban) Your assistance in resolving this matter is highly appreciated. I assure you that my actions were based on assisting a friend and not any malicious intent. I look forward to your help in resolving this issue promptly. Thank you for your understanding and attention to this matter. Best regards, NhPower IV

Hello, I was recently permanently banned for allegedly "phishing an account." I want to clarify that it was not an actual phishing attempt but rather a foolish joke I played on my friend, where we both knew it was in jest. I understand my error, and I did not have any malicious intent to steal an account. I kindly request that the ban be lifted or at least modified to a temporary one. I have been a dedicated player for nine years, and I would be disheartened to lose all my progress due to this regrettable prank. Thank you.

My account has been tampered with intentionally by someone, which has violated the terms and conditions. I had no involvement in this incident. I kindly request the prompt restoration of my account. It holds four years worth of hard work, and it is crucial for me to have it back. I eagerly await your response. TAG: #98YY2VCCV NAME: #FigHteR# TownHall: 11 Clan: Katamarayudu SCID: farhanmax2516@[redacted] Please assist me in recovering my account promptly.

My account has been intentionally tampered with, breaching your terms and conditions, without my involvement. I urge you to restore my account promptly. It represents four years of dedication and I am eager to have it reinstated. I am eagerly waiting for your response. TAG: #98YY2VCCV NAME: #FigHteR# TownHall: 11 Clan: Katamarayudu SCID: farhanmax2516[at]gmail[dot]com Kindly assist me in reclaiming my account promptly. Your prompt attention to this matter is greatly appreciated.

My account, -SPIDER-REDDY-, has been hacked. My player ID is #9U2C9RVVU, and my clan name is "bad boys," but it was changed after the hack. I never shared my account details with anyone, and it was linked only to my Google account using [redacted] The hacker connected it to a Super Cell ID. I need assistance in recovering my account. I made a one-time purchase of an Archer skin during the Lunar event. My account was created in India, Andhra Pradesh, on a OnePlus 1 A001, which is no longer in use. I am currently using a Vivo [redacted]. This is the device that was last logged into my account before it got hacked. Please help me regain access to my account.

While enjoying my game, a notification informed me that my account was linked to another device. Subsequently, my account was locked, prompting me to input an unlock code or seek assistance from help and support. During my chat with support, they requested details such as my player tag (#LUG9LORLU) and account name (SakshamBagaria). They also inquired about my email ([redacted]) as well as an alternate email for account recovery. Unfortunately, the conversation was interrupted when my internet connection dropped due to a phone call. I am seeking help to regain access to my account "God of Coc" with tag #289GLR88V, which was associated with [redacted] I am hopeful for assistance in recovering my account SakshamBagaria (#LUG9LORLU) linked to [redacted] Additionally, I have made three consecutive gold pass purchases: on July 7, [redacted]; August 1, [redacted]; and September 1, [redacted]. I appreciate any help in resolving this matter.

Hello, I recently switched to iOS and wanted to play Clash of Clans with my friends again. I contacted Supercell support to retrieve my old account by answering their questions about my account details. After providing the information, I was surprised to find out that my account was banned for alleged phishing attempts. Despite my confidence in my responses, I would never try to steal someone else's account. I have invested a lot of time into my account over the years since I was young. I managed to log into my account on an old device, setting up my Supercell ID; however, it's inconvenient to always rely on that device. Unbanning my iOS device would grant me access to my account. Thank you.

Hello Supercell Support, I reached out to your team about an issue with my account, but no action has been taken yet. I kindly ask for your assistance in reconsidering the ban on my account. I have put a lot of effort into it and only want to restore my friend's lost village, which led to the account being banned. I had no intention of compromising anyone else's account; all the information I used was provided by my friend, who unfortunately gave me incorrect details due to the account being lost for some time. I am simply trying to help my friend regain access to their village under the name Flying Shadow. Here are the details of my account: - Name: NhPower IV - Clan: Msiawarbreaker - Town Hall level: 11 (currently upgrading to 12) - Supercell ID: [redacted] - Player tag: #2VRJP20JV I sincerely hope for your understanding and assistance in resolving this matter. I am eager to continue playing the game. Thank you for your help. Best regards, NHPower IV

Hello, My name is Naqib, and I have been trying to contact your support regarding an issue with my account. Unfortunately, no action has been taken yet. I am reaching out to ask for your help in reconsidering the unbanning of my account. I have invested a lot in this account and all I want is to recover my friend's lost village, named Flying Shadow. I want to clarify that I had no intention of stealing anyone's account. The information I used was given to me by my friend, who had lost access to his account a long time ago. The account details are as follows: Name: NHPower IV Clan: N/A Town Hall Level: 11 (currently upgrading to 12) Supercell ID: muhamadnaqibhaziq97[at]gmail.com Player Tag: #2VRJP20JV I implore you to help me resolve this matter so I can continue playing the game. Your assistance in unbanning my account would be greatly appreciated. Thank you for your attention to this issue. Sincerely, NHPower IV

Dear Supercell, I am Naqib, and I am reaching out regarding the recent ban on my account by Supercell. I acknowledge that it has been approximately two months since the ban. I would like to express my sincere apologies for any mistakes on my part and request the reinstatement of my account. I have not made any further attempts to access any other account since the ban. I am solely focused on recovering my account, which has been inactive in Clash of Clans for the past two months due to the ban. I am pleading with you to consider my appeal and restore my account. The account holds significant in-game gems, and I am eager to continue playing. Below are the details of my account: Name: NHPower IV Clan: No clan Town Hall level: Approximately level 12 (was upgrading during the ban) Supercell ID: [redacted] Player tag: #2VRJP20JV Thank you for your attention to this matter. Naqib

Hello, I have been playing Clash of Clans using my Google account ([redacted]). After not playing for a while, when I tried to log in, it now requires a SuperCell ID. I need help recovering my account. I recently tried to access my account and it prompted me to log in with a SuperCell account. I accidentally associated it with my brother's Google account and now want to remove the SuperCell account. Please assist me with this matter. Account Details: - Account ID: #PYJRRPJ8R, EXP: [redacted] - Town Hall Level: 9 - Google Play ID: [redacted] - Previous Clan: Hades Hell - Previous Name: SubarnaS - Last played on an Asus laptop using Nox Player - Current Name: Dark - Current Clan: Rock I am willing to provide any additional details if needed. Please help me recover my account and remove the SuperCell ID. Best Regards, SubarnaS

My clan has recently been matched for a clan war with KrazyKreatures #2YYJP822P. Many of their clan members have creatively crafted names that are vulgar, using symbols in place of traditional letters, such as the word "cunt" (I apologize for the language). As a 77-year-old player, I have encountered various language tricks in games and I believe Clash would not typically allow such terms. However, they seem to bypass the rules by using symbols and trickery to convey the same offensive messages. With many young members under 12 in my clan, I am concerned about them being exposed to this disguised vulgarity. Could you please address and rectify this issue? At the very least, I kindly request that this clan war be ended promptly. Thank you.

My clan recently got matched for a Clan War against KrazyKreatures #2YYJP822P. Their clan members have chosen vulgar and creatively spelled names, such as using symbols instead of traditional letters to spell inappropriate words. As a 77-year-old player who has seen many language tricks in games, I believe Clash should not allow such terms. However, they manage to sneak by using symbols and tricks to display objectionable content. With young members under 12 in my clan, I am disappointed by this thinly disguised vulgarity. Is it possible for you to address and rectify this issue? I kindly request that this Clan War be terminated immediately. Thank you.