Supercell Customer Service Issues

Please, kindly unban my account. I am deeply concerned about this situation. I am aware that accounts are not banned without reason in the first place. Sadly, someone attempted to steal my account without my consent. I have never shared my Supercell code with anyone. I am heartbroken that my account has been banned. Please show mercy and lift the ban on my account. I have invested years of time and effort in this game. My account details are as follows: Name of lost village: Heskey 3.0, Tag: #YQURLJPLJ (approximately), Town Hall level: 13, Experience level: [redacted] (approximate), Clan: clashmebro. I sincerely hope for a prompt response to resolve this matter. Kindly consider unbanning my account as I have not violated any terms and conditions. Please, Supercell, grant me the opportunity to continue playing.

Please assist me. I believe my account was wrongfully banned after someone attempted to access it without my permission. I am devastated by this situation as I have not violated any terms or shared my account details. I have been an active player for several years and my account means a lot to me. Details of my account are as follows: - Lost Village Name: Heskey 3.0 - Tag: #YQURLJPLJ (approximate) - Town Hall Level: 13 - Experience Level: [redacted] (approximate) - Clan: clashmebro I kindly request that you review the ban on my account and restore my access. I am willing to provide any necessary verification to prove my ownership. My connected email with Supercell is no longer active, please reach out to me here on this platform for further communication. Thank you for your understanding.

Hello, I am 4got10. Recently, I was unfairly banned by an individual who was upset after being removed from our clan. I explained the reasons for his removal as a co-leader. He had shown repeated negative behavior which we could no longer tolerate. I have been a devoted player of SuperCell games since the beginning and have active accounts in all of them. I have invested a lot of time and money into your games because I see your company as a family. I have never been banned before in any of your games. Please review my case and lift the ban so that I can get back to enjoying Clash of Clans. I made a recent purchase of a $10 pack, and waking up to a ban this morning was extremely upsetting. I hope you can understand my situation and give me the chance to continue playing. Thank you for your attention to this matter.

My Clash of Clans account was stolen by someone promising to provide a Town Hall twelve or thirteen account. This person took me to a new clan, gave me an email to sign in with on Supercell, but no game was linked to that email. Unfortunately, my village ended up connected to that email. Feeling like I lost my ID, I logged out from Supercell using the email provided by the scammer. My in-game name is Badshah with player tag #9CVPOJPJY, and I was at Town Hall eleven with an experience level of one hundred and sixty-five. I've now connected my two other accounts to Supercell to prevent further incidents. I need help recovering my account. Thank you.

My player tag is #90YUP8CR2, my village name is Gill King, and my Town Hall level is 12. Unfortunately, my friend has been trying to hack into my account. I want to clarify that I have not engaged in any activities that violate your rules. Could you please assist me in unbanning my account? I have not done anything to warrant being banned. I am requesting one last chance and hope you consider my plea. I have reported this issue previously from another account, and I am reaching out to you once more for help. Kindly restore my account at your earliest convenience. I miss playing the game and all the progress I have made. It may be easy to ban an account, but for me, losing this account feels like a significant loss. I would appreciate it greatly if you could grant my request. Please take a moment to review my message and understand the predicament I am in. Your prompt assistance in returning my account would mean a lot to me. Thank you.

I am reaching out regarding the recent ban placed on my account. The swift decision to ban my account without any explanation has left me frustrated. Initially, I inquired about my old account on my iPad, cooperating fully during the process. After a few days, I discovered that my account had been permanently banned for alleged phishing activities. I am puzzled by the lack of communication regarding insufficiency in my responses and the subsequent ban on my active account, which I was using solely to request details about my old account. Subsequently, I contacted Supercell through my main Clash of Clans account, providing the player tag of the account in question. Despite my efforts, I received no response and was promptly banned for similar reasons, leaving me feeling disheartened. As a dedicated player who has invested both time and money in various Supercell games, the absence of any explanation for the bans is disappointing. I am genuinely seeking to recover my old account, but the sudden bans hindered this process and affected my new account. I urge Supercell and Clash Of Clans to address this issue promptly and find a resolution that benefits both parties. Please review the details of my banned iPhone account below: • Name: Luca • Unable to retrieve player tag due to permanent ban • Town Hall Level: 9 • XP Level: 81 • Former Clan Name: ladss #2P90UP200 (Note: I have been removed from the clan following the ban.) I look forward to your prompt response.

I recently performed a factory reset on my phone because it was hacked. The player ID associated with my account is 8CP9L9PYP, and I am part of the Legit Warriors club with a profile picture of Gale. I have a total of 10,[redacted] trophies, with [redacted] duo wins, [redacted] solo wins, and [redacted] wins in 3v3 matches. Additionally, I have achieved 6 challenge wins, have [redacted] power play points, and my highest levels passed in different game modes. I want to report that I shared this incident with some friends, and I have also shared a video. I am concerned that my friends might attempt to steal my account, so I wanted to inform you. I reached out to you yesterday because I got a new phone. I am aware of two of my friends' Gmail addresses: [redacted] and [redacted] If they contact you, please do not give them access to my account. I am eagerly awaiting your response, and if necessary, I can provide you with my Gmail information. Thank you for your assistance in helping me recover my account.

Tag:#90YUP8CR2 - Village Name: Gill King - Town Hall Level: 12 I have been an active player of Clash of Clans since [redacted]. Recently, my account was unexpectedly banned by Supercell. This has deeply saddened me as I am innocent of the alleged offense that led to the ban. The ban was a result of my friend misusing my phone to phish another player's account, attributing the actions to me. I have evidence to support my claim, including screenshots of my profile tag. I kindly request for my account to be unbanned promptly. Throughout my gameplay, I have used a vivo y69 and later upgraded to a vivo y81 model [redacted]. Restoring my account would mean a lot to me, and I appreciate your attention to this matter. Thank you.

Hello, I have been banned three times for allegedly attempting account phishing, but my intention was simply to recover my account with the ID #8U88C0028. Please refrain from suggesting I contact support within the game, as the bot Carl has been unhelpful, leading to my repeated bans. My in-game details include the name Sidmadhan, ID #8U88C0028, my latest brawler Nani, and [redacted] trophies. As a YouTuber, it is crucial for me to regain access to my account. Kindly assist me with the account retrieval process. I reiterate that I am unable to use the in-game support system as Carl has not been useful. The account is linked to [redacted], my Gmail address. I reported unauthorized access, resulting in my current lockout for security measures and prompting me to contact support through the game. The option to enter with a code is not available. Please grant me access to my account promptly.

#8C0CP8LG Hello, sir, I am S. Harivaran. I have been clashing for years now. I would like to take charge of an inactive clan where all the members are currently inactive. I have previously been part of such a clan and am prepared to lead it. I have many real-life contacts among my Clash friends and believe I can turn this clan into a good one for Clash players. I kindly request your promotion so I can lead the clan and revive it. Currently, the leader and even the co-leaders are not active. I hope to receive your support. Thank you.

Hello. I am experiencing frustration with the in-game support system. The new system for users under 16 restricts me from connecting my Supercell ID or logging out of the game, leaving me unable to start fresh with a new account. I am stuck on my device with no way out. The in-game support response time has exceeded 48 hours, which is disappointing. I kindly request the deletion of my account. Alternatively, I urge you to enhance the functionality for users under 16, allowing them to easily log out. I will provide my account details below for your assistance in deleting the account. Thank you. Account: Mozzarellass #8GJLGQPVR

Hello Supercell support team, I recently had my account, TheDarkWillow™️, banned for alleged account phishing. I want to clarify that I was not engaged in any phishing activities; I was only attempting to recover an old account. I regret any confusion this may have caused and sincerely apologize for any misunderstanding. I request that my account be unbanned promptly. I am eager to resume playing Clash of Clans as it is a game I enjoy, especially since many of my friends are active players. I have carefully reviewed the terms and conditions, and I am willing to provide any necessary evidence to support my case. I understand and agree to abide by the terms outlined in Supercell's policies, and I am committed to using the Service solely for my personal entertainment without any other motives. Please consider reinstating my account, as I assure you that this situation will not occur again. Thank you for your attention to this matter.

My 11-year-old son played Brawl Stars on my brother-in-law's phone under the account "Fineas2" and unbeknownst to us, used the password to buy gems on Apple. He mistakenly believed he had an online Apple gift voucher, but that was not the case, and he ended up spending [redacted] Euros on gems. We promptly contacted Apple upon discovering this, providing evidence of our communication. After weeks of discussions, Apple denied the refund, directing us to the gaming company. The account "Fineas2" has been inactive since 7 July as a consequence. This unexpected expense is significant for us, compounded by financial strains from the pandemic. I urge for the cancellation of the gem purchase and reimbursement of the money. Thank you for your consideration. Lies C.

I attempted to recover an account from around [redacted]/[redacted] that I believed belonged to me. I lost access to the account while transferring the Town from an old iPod to a newer phone. Recently, a friend discovered it on a friend's list and sent it to me, leading me to think it was mine. I contacted customer support about the recovery process, but upon checking for a response on my iPad, I found out I had been banned due to account phishing. I sincerely believed it was my old account as I was a TH 10 in my last session, and the setup matched my previous base. The account is not affiliated with a clan, lacks a raiding ranking, and appears inactive, further supporting my assumption that it was my account. I would greatly appreciate a prompt response. Thank you.

Dear Sir/Madam, I am deeply distressed and in a state of mental anguish upon discovering that my Clash of Clans ID has been banned due to supposed sharing of the account. I can confirm that all devices associated with my ID belong to me, and I have provided details of each device along with their IMEI numbers before and after the change of my email address. I have always been a loyal fan of Supercell, and this situation has greatly upset me. I have not engaged in any prohibited activities and am desperate to have my account reinstated. I even attached a recent purchase receipt to validate my account ownership. I have not been given the opportunity to prove my innocence. I implore you to investigate this matter and assist me in resolving this issue promptly so that I may regain access to my account. I am willing to provide any necessary documentation to support my case. Your prompt attention to this matter is greatly appreciated. Sincerely, Gopal Device Information with IMEI Numbers: 1) [redacted][redacted]/SM-M307F (Location: India) 2) [redacted][redacted]/ASUS_X008DA (Location: India) 3) [redacted][redacted]/IPHONE XS A1920 (Location: Vancouver) Game Details: Player Name: GOPAL Town Hall: 13 Player Tag: #2P800PUCQ XP: [redacted] Clan Name: Flame Throwers

I am experiencing an issue with my Clash of Clans game on my phone. I have two accounts that I enjoy playing, particularly my Town Hall 9 maxed ID. However, when trying to switch accounts to my Supercell ID, I keep getting an error message saying something went wrong. This is very frustrating as I am currently in the middle of a clan war, and any delay could result in substantial losses. The codes sent to me by Supercell to access my senior account are taking too long to arrive, sometimes more than 15 minutes. Now, I am not receiving the 6-digit code at all, and the system is showing an error message. I am concerned about losing access to my Town Hall 9 ID, which I have spent a significant amount of time and effort on. I urge the Supercell team to address this issue promptly and ensure that the delay in sending the code to my email stops immediately. My upgrades are on hold, and my builders are idle on that account. I hope for a quick and satisfactory resolution from your team. Thank you.

The 6-digit code from my email is taking over 15 minutes to arrive, causing a delay in logging into my account. Trying multiple times to enter has led to errors showing up since last evening. My builders are idle, and a war is ongoing in the game, putting my progress at risk. I fear losing access to my Town Hall 9 account. The late code delivery is causing the game to restart, creating further delays. This issue is frustrating, and if not resolved promptly, I might have to stop playing. I enjoy this game immensely but these technical glitches are affecting my interest. Please address this problem swiftly to prevent any negative consequences during the ongoing war. Thank you.

My brother's phone is broken, and because he used my mobile to recover his clash of clans account, my Supercell ID got banned. They accused me of phishing another account, but I have strong evidence that proves my innocence. My account email is [redacted] I am very upset about this situation and feel that my concerns have not been addressed. I only have this account that has been banned, and I urge Supercell to return it to me as I am in a difficult financial situation. I am concerned that after [redacted] days, my village will be destroyed, and I will be permanently excluded from the game. Supercell's customer service has not been helpful, and I am frustrated that they cannot simply return my account to me. I hope they reconsider and lift the ban on my account promptly.

I have been playing Clash of Clans for the past 5 years under the name Keerti, as a TH9. Recently, I contacted Supercell to update my address after misplacing my phone to ensure the security of my account. However, I later found my phone at a relative's place. Upon logging in today, I was shocked to discover that my account had been permanently banned for alleged sharing. I find it unjust that a genuine attempt to secure my account led to losing 5 years of progress. I previously changed my email address to correct any sharing mistake and have been careful since. While I understand the authority to ban accounts, I am disheartened by the lack of information provided in my case. It seems unfair when other players engage in real fraud without consequences. I kindly ask for a review of my situation and the reinstatement of my account.

When I open HayDay (HD), I keep getting the message "Could not connect to server, please try again" despite having no issues with my internet connection. I've tried resetting my iPad mini and clearing my browser, but the problem persists. I recently bought 10 days of Tom and have been unable to use it for almost half the time. I am at level 84 and do not want to lose my progress. Any advice would be greatly appreciated. Jon Z.