I'd like to appeal my ban for my clash of clans account. Make it a timed ban, not a permanent one.

GetHuman-towandaf's Appeal Ban issue with Supercell from June 2020

Help with my Supercell issue
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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
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The issue in GetHuman-towandaf's own words
Banned account ID: Y*J*C**C***I love my clash of clans account. Heck, I even showed off my glorious base to my friends. But this is where it got too far. One night I let my friend do an attack for me only for this ONE time, and instead he contacted the help and support team to mess with me. He did it as a "joke", but to me it wasn't a joke. I took my phone back, and went home. Later that night, I was PERMANENTLY banned from the game. I don't understand how I was permanently banned, I didn't do anything wrong! I wasn't hacking, cheating, or doing anything inappropriate. My hard work is now gone... and it wasn't my fault. In fact, that was the FIRST time I've ever been banned from a Supercell game. I'm literally crying, and I miss my th* so much. I understand that you guys take your support seriously, but I was *permanently* banned for cause in which I didn't cheat or exploit the game. The word permanently hits hard, because now my account is gone forever. I also understand if that you have the right to ban accounts who break the terms of service, but I don't think messaging the support team deserves a permanent ban? I'd like to appeal my ban or at least not make it permanent. I love your game, and I'd certainly like to continue playing.

GetHuman-towandaf did not yet indicate what Supercell should do to make this right.

I love the game, I want to continue playing. Making a timed ban would be much better than trashing all my hard work.
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Appeal Ban issue
Reported by GetHuman-towandaf
Jun 24th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 6206 others
0 customers following this


GetHuman-towandaf started working on this issue
Jun 24th, 2020 7:29pm
GetHuman-towandaf shared this issue with others over email
Jun 24th, 2020 7:36pm
GetHuman-towandaf indicated the issue is not fixed yet.
Jun 25th, 2020 12:18am