Good afternoon, I am writing to you as a last option to request a refund for purchases...

GetHuman5022378's Refund a Charge issue with Supercell from July 2020

Help with my Supercell issue
Before contacting them, items GetHuman5022378 may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman5022378's own words
Good afternoon, I am writing to you as a last option to request a refund for purchases made by my * and * year old children on April *th. We have tried working with Apple, Capital One, and Visa to no avail. Our children, without our knowledge, purchased $**** worth of "Brawlers" on the game Brawl Stars. The purchases were made without our knowledge and our children were unaware that they were playing with real money when the incident occurred. They have not played the game since and will never again play Super Cell games with in-app purchases offered. We strongly feel there is blame on both sides of this incident. We should have hidden our password better and there should have been an alert to us from your company and the credit card company for the repeated charges within minutes of one another. These are young children who didn't know their actions would have such serious ramifications. We would like to work with you to come to an agreement to reduce the charges now that our claims to everyone else have been denied. Please contact us to let us know the next steps we can take. We will gladly uninstall the game, remove their accounts, and move on so they won't benefit from the star packs they purchased. **Thank you for your time, *Becky

GetHuman5022378 did not yet indicate what Supercell should do to make this right.

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Supercell

Refund a Charge issue
Reported by GetHuman5022378
Jul 2nd, 2020 - 4 months ago
Not resolved
Seen by 41 customers so far
Similar issue to 6174 others
0 customers following this

Timeline

GetHuman5022378 started working on this issue
Jul 2nd 5:16pm
GetHuman5022378 shared this issue with friends on Facebook
Jul 2nd 5:17pm
GetHuman5022378 indicated the issue is not fixed yet.
Jul 2nd 9:22pm
GetHuman5022378 indicated the issue is not fixed yet.
Jul 6th 9:17pm