Hello*I copy below my son's message to Supercell, Boom Beach*I would be grateful if you...

GetHuman-popatud's Appeal Ban issue with Supercell from May 2020

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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
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The issue in GetHuman-popatud's own words
Hello*I copy below my son's message to Supercell, Boom Beach*I would be grateful if you can help him on this issue.**My nickname in Boom Beach is 'EVILSTAR', and I have been banned because of someone's laziness to help me. Which I don't think should be accepted. **I have a Samsung tablet (old device), and a Samsung phone (new device). On my tablet, I had a lvl ** base, with *** medals and player tag **LPYUL*PP. On my phone, I have a lvl ** base, with *** medals and player tag **VJ*PRC**. On May **, I tried to connect the two with supercell ID on my tablet because I wanted to finally play my higher level base, linked, on my phone too. I did this thinking it would let me choose between the two, as your games usually do. Instead, I got the weaker base on both of my tablet and phone. I didn't know this was going to happen, so I asked for help and in result I got banned because I didnt know to answer the question: when did you create your base, and when did you last access it. They asked for a year and month. **I unfortunately do not recall the date, not even year exactly, when I created my old base, probably because I did not know such a thing is worth remembering. But I know for sure that I last accessed it on May **, when I connected to supercell ID on my tablet. *But you can check, I hope, that the old account was accessed then for a very short period after a long time of inactivity. **I politely ask that you lift my perm ban and give me my old base back for both of my devices.

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Supercell

Appeal Ban issue
Reported by GetHuman-popatud
May 27th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 6439 others
0 customers following this

Timeline

GetHuman-popatud started working on this issue
May 27th, 2020 4:12pm
GetHuman-popatud indicated the issue is not fixed yet.
May 28th, 2020 10:32am
GetHuman-popatud indicated the issue is not fixed yet.
May 28th, 2020 10:34am
GetHuman-popatud indicated the issue is not fixed yet.
May 28th, 2020 10:35am
GetHuman-popatud tried contacting Supercell
May 28th, 2020 10:37am
GetHuman-popatud indicated the issue is not fixed yet.
May 30th, 2020 10:00am
GetHuman-popatud reached Supercell customer support
May 30th, 2020 10:01am
GetHuman-popatud indicated the issue is not fixed yet.
May 30th, 2020 10:01am