Supercell Customer Service Issues

I am having trouble regaining access to my old account. I created this account when I was around 15-16 and used it on my iPad, which I no longer have. I lack detailed information about the account. Despite providing all the details requested by the automated system and the support person, I logged back into Clash of Clans to find it banned for phishing. I was not attempting to steal an account but to reconnect with my old one to support my clan. I know I was friends with this account on my main one, and it closely resembles my old account. A simple notification that the account was incorrect and guidance to find my old one would have sufficed. Getting banned without warning is extremely frustrating. I have cherished that account for years and just wanted to participate in the clan war league with my friends, not face a ban.

Dear Sir/Madam, I am an avid player of Clash of Clans and have been actively engaging with the game since [redacted]. Recently, while attempting to upgrade my Town Hall to level 10, I accidentally clicked on the gem cost button. This led to the cancellation of my upgrade and a significant loss of gems. I am kindly requesting a refund of at least [redacted] gems out of the [redacted] gems that were lost. Maintaining a total of [redacted] gems will greatly help me progress in the game, especially with upcoming hero upgrades and various in-game purchases. My player tag is #8GCJQJ2GP, known as "Parth," situated at Town Hall 9 within the clan "The Imps." I am currently level [redacted] in the game and logged in with my Supercell ID [redacted] I deeply appreciate Supercell's exceptional customer service and hope for a positive resolution to this matter. Looking forward to your response. Thank you.

I have an iPad that I keep in my house for my children to use. My children, aged 8 and 13, do not have their own devices yet. Today, when I logged into my Clash of Clans account, I received a notification stating that my account has been banned. Upon discussing this with my children, they mentioned that they were involved in some inappropriate behavior within the game. I have since informed them that they are no longer allowed to use the iPad or access my Clash of Clans account. I am part of a clan that is eagerly anticipating the CWL and aiming to rank in the top 10 in the United States. I sincerely apologize for my children's actions and assure you that it will not occur again. My username is Trung Vinh.86. Thank you.

Hello, my name is Kunal Govekar from Sindhudurg, Maharashtra. I am a holder of a Supercell Clash of Clans ID with the username Kunal.kg and the name tag #RVY8Y99U. Recently, I encountered an issue where my Clash of Clans ID has been blocked or banned. I am deeply sorry for this unintended mistake. I apologize sincerely for any inconvenience caused. I attempted to access one of my mutual friend's IDs without realizing the consequences. I assure you that I had no malicious intentions. I am remorseful for my actions and promise to never repeat such behavior. Kindly consider reopening my ID as I am genuinely regretful for my mistakes and I assure you that I will always respect the rules. Thank you for your understanding. Love Clash of Clans.

I am feeling extremely upset about my account. I had invested a lot of time and effort into it. I requested Supercell to assist me in changing my email, but unfortunately, my account got locked instead. I have all the required information, including the email I use to log in to my Clash of Clans account, but I haven't received any help despite reaching out through the in-game "contact us" option. I am now sharing the email linked to my Supercell COC account. Please, I am desperate to get my account back. Your assistance would mean everything to me.

Hello, I hope to receive a message back regarding my lost Clash of Clans account. I am unsure why it was banned - perhaps due to a report, but I am not certain. I am reaching out because I do not want to start over on a new account. I had made significant progress on the account that was banned. I did not receive any explanation or have a chance to appeal the ban. I have seen videos where others were banned for a few days or a month, but I was banned permanently without any reasons given. It seems quite unfair. I have invested a lot of time in this game, but I am not sure if I want to continue playing after this disappointing experience. If it is possible to recover my account, I would appreciate it. Thank you. Email: [redacted]

I live in a village named Gnes with a Town Hall level 12 in the clan Proud2b CHNDmll with a XP level of [redacted]. My player tag is #9LGJV2CGY, and my clan tag is #GUGPYVGY. I initially used my friends' phones to play my Clash of Clans account due to not having my own device. When I contacted Supercell about my account being accessed from different locations, they lifted the in-game ban for security. I set up my account in Khatima, India in November [redacted] on a Redmi [redacted]. Over the years, I used various devices like Oppo A33f, Samsung GT-I9192, Vivo vivo [redacted], Vivo [redacted], and Realme RMX1801 to play. I changed my name from Gnes to Iñstint warløck and reverted it back to Gnes on April 27, [redacted], with 1,[redacted] gems. Recently, I noticed unauthorized access, leading me to contact Supercell to secure my account. Despite providing my Gmail information, I am unable to play after making a complaint. I request the restoration of my village as I have invested years into it and seek your assistance.

My village is named Gnes, with a player tag #9LGJV2CGY. The town hall level is 12, and my clan is Proud2b CHNDmll with a clan tag #GUGPYVGY. My XP level is [redacted]. The Supercell ID linked to my account is [redacted] I had let friends use my account previously on their devices, but when I got my own phone, I forgot to remove my village from their phones, causing some issues. After contacting Supercell at [redacted] and providing reference number [redacted]19, they revoked an in-game ban to secure my account. My account was created in India, Khatima, in November [redacted], and I have used various devices to play including Redmi [redacted], Oppo A33f, Samsung GT-I9192, Vivo vivo [redacted], Vivo [redacted], and Realme RMX1801. I changed my village name from Gnes to Iñstint warløck back to Gnes in April [redacted]. Recently, I noticed unauthorized access and reported it to Supercell. The game is connected to my Gmail account [redacted] My latest activity was on Monday morning, April 27, [redacted], with 17 gems, upgraded wizard tower and queen, and had around [redacted] trophies. I haven't made any purchases in the game. The initial device used was a Redmi [redacted], followed by various others like Oppo A33f, Samsung GT-I9192, Realme RMX1801, Vivo vivo [redacted], and Vivo [redacted]. I am unable to access my account despite having the linked Gmail. It seems there is confusion regarding ownership and security of the Supercell ID.

Dear Support Team, I am an active player of Clash of Clans with the player tag #UPCL02QY, and I go by the name ☯️MR.RAHUL☯️. Currently, I am at Town Hall 13 with a level of [redacted] and am part of the INDIA clan. My account is linked to a Supercell ID, which is associated with my email [redacted] Since this morning, I have been experiencing unauthorized login attempts on my account. The game keeps indicating that another device is trying to access my village, causing disruptions to my gameplay. I suspect that my account has been compromised as I have not shared my login details with anyone. The unauthorized user keeps leaving my current clan and immediately joins FLYING TOGETHER. This situation has been troubling me all day, and I fear losing all the progress I have made. I have reached out through the Help & Support section, but unfortunately, I have not received any responses or solutions to resolve this issue. I have attached a screenshot to illustrate the problem. I kindly urge Supercell to disconnect my current Supercell ID and allow me to connect a new Supercell or Gmail ID. Alternatively, Supercell could assist in changing my linked email from [redacted] to [redacted] I sincerely hope that Supercell can address this matter promptly as I value my account greatly and would provide any necessary verification to confirm my ownership. Thank you for your attention to this matter.

Dear Supercell, I need to bring to your attention a matter regarding the Indian clan tag #QR2C4G2R. This clan belonged to my deceased brother, Sudhan. I am his younger brother, Shubham. My late brother's tag was #8UJ2CVCYL, and mine is #LL900222C. Recently, an automatic email was sent to our clan indicating a leadership change to an individual named Anuj. Sadly, as my brother passed away, the account has been inactive since I do not have access to the Gmail and password associated with it. This inactivity is causing numerous issues in the clan. I kindly request that you consider transferring the leadership to me, as I am the younger brother of the deceased leader. This change would help resolve the problems in the clan. Supercell, please assist me by transferring the leadership within the next 2 days to alleviate the challenges we are facing. Thank you for your understanding and support.

Dear Supercell, I hope this message finds you well. I am writing to share some feedback regarding Clash Royale. I have recently noticed that as a Level 10 player in Challenger 3, I am consistently matched against opponents who are at higher levels (11-13), making it challenging for me to compete effectively. I believe that battles should be based more on skill rather than solely on levels. Would it be possible for your team to consider implementing changes that could address this issue? For instance, introducing a level cap in 1v1 battles or adjusting the matchmaking system to prioritize skill level could potentially enhance the gaming experience for players like myself. Thank you for your attention to this matter. Sincerely, Hollow

I understand and agree with you that stealing others' accounts is a serious offense that warrants a ban, especially if someone is taking credit for another person's hard work. I want to clarify that I am not that type of person, and I can provide evidence to support this. I have been an active player of this game for around 4 to 5 years, and I would never engage in something as dishonest as taking someone else's efforts as my own. This account is my primary one; although I have had other accounts in the past, I have given them to friends. Therefore, I wouldn't jeopardize my primary account, especially after recently purchasing the season pass and investing countless hours into it. I kindly ask for a review of this ban, as I am innocent, value the terms of service, and take them seriously. To demonstrate that I was merely assisting a friend, I will attach some screenshots. I completely respect your stance on account security and understand why you may have doubts. I apologize for any misunderstanding, but I genuinely maintain my innocence. I apologize if my tone comes across as harsh; I am simply distressed about potentially losing my progress and the money I have invested in the game. I trust that you will act in our best interests during this situation. I also extend my well wishes for the safety of you and your team during the COVID-19 pandemic. Since my friend's account is linked to his Facebook, I will provide proof of our friendship on that platform to help confirm my credibility. Thank you, and I look forward to a response.

I tried to assist my friend in recovering his account, which led me to contact Supercell using my main account. Unfortunately, I provided incorrect information during the process, resulting in my account being banned. As a long-time player of Clash of Clans, I admit I have not reviewed the Terms of Service (TOS) recently. It would be helpful if players were given a warning before being banned, especially since some players, like myself, may not have up-to-date information and could unintentionally provide incorrect details.

Hello, my name is Michael. I play Brawl Stars and recently got banned for account sharing. I was unaware that this violated the Terms of Service. I sincerely apologize and regret my actions. Brawl Stars is a game I truly enjoy, and the ban has left me devastated. I am 13 years old and have worked with my dad to earn money for in-game purchases. I have invested a lot into the game, with 16k trophies, and losing it all is heartbreaking. I promise never to share my account again. Supercell, I am pleading with you to lift the ban. Thank you for your consideration.

Hello, my name is Michael, and I am a Brawl Stars player. Recently, I received a ban from the game for account sharing, which I didn't realize was a significant violation of the Terms of Service. I sincerely apologize for this action. If I had known it was such a serious offense, I would have never engaged in it. Brawl Stars is a game I love, and being banned has made me truly saddened as I have invested a lot of money into it. Only being 13, I help my dad at work to earn money for in-game purchases. I deeply regret sharing my account and am pleading with Supercell to consider unbanning me. I promise with all my heart that I will not repeat this mistake. The thought of being banned permanently is devastating as I cherish the game and my progress of 16k trophies. Please, help me regain access to my account. Thank you for your understanding.

Hello there! I'm reaching out as a member of "The Undefeated" clan (#VLPPUPUV) facing recruitment struggles since the removal of global chat in the game. Previously, our clan maintained stability by recruiting new members as others left. However, with the current recruitment system, we are unable to attract new players effectively. The updated recruiting method presents challenges as most suggested players are from different countries and predominantly non-English speakers, making it challenging for our primarily US-based clan. This shift has led to a decline in our clan's activity levels and performance in various in-game events. Despite my attachment to the clan and its long-standing members, the lack of new recruits has left me contemplating my future with the group. I understand the limitations in expecting a reversal of the global chat removal solely to address our issue, but I hope my message sheds light on our predicament. Thank you for your attention.

Hello, I'm Nikhil. I recently lost access to my TH12 Clash of Clans account with the player tag #8QV80LUPL. I used to be part of the "naruto" clan #98RCVYRL, but they removed me due to inactivity. Despite reaching out multiple times through the in-game help and support section, I keep receiving the message "unfortunately, we can't recover with this information." My account was linked to the email [redacted]

My TH11 account, known as #HAUSER#, has been hacked. I am aware of the hacker's identity, but he has blocked me on all platforms, making it impossible to reach out. My experience level is [redacted], and I have been an integral part of the clan H.U.M.I.L.I.T.Y, serving as a CO. The hacker accessed my account, removed all clan members and elders, and exited. I have access to my Gmail on my phone and can receive the verification code, but when I try to use it, the game is not found. I am seeking assistance in recovering my account.

Hello, I need assistance with recovering my Clash of Clans account. I have lost access to my TH12 account with the player tag #8QV80LUPL and village name "dhatrik007." Previously, I was a member of the Naruto clan #98RCVYRL at level 17, but I got kicked out because of inactivity caused by the account lock. I need help to regain access to my account linked to my Supercell account with the email [redacted] Thank you.

Hello, hope all is well. Unfortunately, I lost my phone on the way home from work and I recently realized that my Gmail account has been compromised. I tried to recover my email, but I wasn't successful. I've been looking for a solution for months now with no luck. A friend suggested reaching out to customer support, and here I am tonight reaching out for help with recovering my email and Clash account. Thank you in advance. 🙏🙏