Supercell Customer Service Issues

Hello, I am writing to address an issue with my "clash or clan" account. It seems to have been permanently banned by your services due to an error on your end. Let me summarize the events leading up to this situation, which is quite upsetting as I have been a loyal player to your game without any problems for the past 5 years. It all started at the beginning of May [redacted], while playing on my account, I noticed suspicious activity. Someone external was logging in at the same time as me. As I was connected to Supercell ID, I immediately checked my email "[redacted]", only to find out that I couldn't access it. It had been hacked. I took the necessary steps with the laposte service to recover my email. After a few days, once I regained access, I noticed that someone had sent themselves the ID code to log in to my account. I then contacted support about someone else logging into my account. Subsequently, my account was closed for security reasons, requesting an unlocking code. I took this measure to prevent the third party from accessing my account. After locking the account, I reached out to Supercell support to safely recover it, providing all the necessary evidence. Eventually, an assistant named "Baptiste H." informed me that I could recover my account but needed a new email address to reconnect to Supercell ID. I provided the new email address "[redacted]" as requested. Following this, I successfully regained access to my account. However, the next day, I discovered that my account had been banned for sharing reasons, even though I had followed the procedure correctly. I was never provided with the unlocking code when connected to the old email address "[redacted]". I would appreciate it if we could resolve this matter and enable me to recover my account without any further issues. I have been playing clash or clan since [redacted] and have never encountered any problems with my account. Below are the details of my account. Thank you, I hope to receive positive news as this situation has been quite distressing. Have a great day. Account ID: #22P920CG8 Account Name: Antiano Town Hall Level: 11 Clan Name: I was a member of the "MNLSC gang" clan before the ban.

A player with the username "Smith Official@[redacted]" from another clan tricked me into giving him access to my Clash of Clans village by sharing his Gmail, claiming it was his Supercell ID. He sent an OTP, claiming it was from Supercell, and I naively entered it, resulting in him taking over my village. I'm devastated and really need my village, as I love playing. My Clash of Clans username is "Mariya Princess," and my Town Hall level is TH12 with a Clan tag #-[redacted]. Please help me recover my account and remove the fraudster's Supercell ID. The fraudulent player goes by the username "Super King." I have screenshots as proof. My Google Play ID is "[redacted]," and the Supercell ID "Smith Official@[redacted]" does not belong to me. I urge you to assist me in this matter promptly so I can resume gaming with my Google Play ID.

I am unable to login to my village due to my Supercell ID being linked with an unknown Google Play ID. The person who connected their Supercell ID with my village is unknown, but I have their username. My real Supercell ID username is MARIYA PRINCESS, and I want it back as I am the rightful owner. I need help because even though Supercell is asking for the Gmail associated with the ID, I cannot provide it as that would give access to the unknown person. Please help me recover my ID and unlink the unknown Supercell ID from my village so I can login through Google Play without being prompted for the Supercell ID. I kindly request your assistance.

Hello, I am experiencing a significant issue with my Supercell ID. I fell victim to a scam where the perpetrator connected their Gmail ID to my Supercell account. My player tag is #PQ9GR29GY, my experience level is [redacted], and my clan is called Champions. I have not made any purchases on the account. The incident occurred when I encountered a player who claimed to be bored with Clash of Clans and offered to give me their account. After providing me with their Gmail ID ([redacted]), I realized it was a scam. Supercell, I am requesting your assistance. I implore you to remove the other individual's Supercell ID from my account. I am willing to provide any necessary information to prove my ownership of the account. Please help me resolve this issue promptly. Thank you for your attention.

Hello, I am facing a serious issue with Supercell ID. I fell victim to a scam where the individual who scammed me linked their Gmail ID to my Supercell ID on my account. My player tag is #PQ9GR29GY, experience level is [redacted], and my clan name is Champions. I have not made any purchases yet. Here's how I lost my account: one evening while playing Clash of Clans, I encountered a player who claimed to be tired of the game and offered to give me their account. I accepted, they shared their Gmail ID ([redacted]), and then I got scammed. Supercell, please assist me by offering me a final chance and unlinking the scammer's Supercell ID from my account. I am willing to provide any necessary information to prove my ownership. Please, Supercell, help me out; I await your response eagerly. Kindly resolve this promptly.

Hello, I am experiencing a serious issue with my Supercell ID. Unfortunately, I fell victim to a scam where the individual who scammed me linked their Gmail ID to my Supercell ID on my account. My player tag is #PQ9GR29GY, my XP level is [redacted], and my clan name is Champions. I have not made any purchases yet. Here is how I lost my account: one evening while playing Clash of Clans, I encountered a player who claimed to be bored with the game and offered to give me their account. I accepted, they provided me with their Gmail ID ([redacted]), and I was scammed. Supercell, please assist me by removing the scammer's Supercell ID from my account and linking my Gmail ID <[redacted]> to my Supercell ID instead. I am eagerly awaiting your prompt assistance. Thank you.

Approximately two months ago, while playing "Clash Of Clans" at 11:00 AM, I closed my mobile phone. Later in the evening, when I wanted to play again, I found the game required an update. After updating, to my surprise, I received a message stating "Your account has been permanently banned due to ongoing toxic behavior." Despite my efforts to appeal and assure I did not engage in any prohibited activities, my account remains inaccessible. I have been a dedicated player and never used third-party apps. I am genuinely seeking assistance to reinstate my account. Here are my account details: Account Name: Jubair Badhon Tag: #89LR9UJVG Town Hall Level: 12 Experience Level: [redacted] I sincerely hope for a resolution to this issue. Thank you for your help. Best regards, Jubair Badhon.

My son recently lost access to his account after getting a new phone. Despite several attempts to recover it through Clash of Clans' service link and spending $[redacted] on a new account to progress, he has been informed that he is now banned. He has cooperated and answered all questions asked. We are unsure of the reason for the ban, but we are requesting a refund for the money spent. He is not familiar with phishing and has been in contact with the service department in hopes of resolving this issue. He enjoys the game and is eager to continue playing if his account can be restored. Please respond promptly to address this situation.

I enjoy playing Clash of Clans and have been playing since [redacted]. I have had a back and forth with downloading and deleting the game but now I am determined to keep it. Unfortunately, I am having trouble connecting to my game account after not playing for a few months. I would like assistance in retrieving my account. Here are some details: - Player Name: $$RAG$$ - Player Tag: #9L8CVVCQR - Clan Name: MAJESTIC CREW - Clan Tag: #UVOQRV82 - XP Level: 97 - Town Hall Level: 10 - Barbarian King Level: 8 - Archer Queen Level: 5 I am willing to provide my Gmail account details that the game was previously connected to as proof that I am the rightful owner of the account.

My son plays Brawl Stars on both his smartphone and tablet. We had an issue with the account backup where the tablet account got linked instead of the smartphone account. Now, the good smartphone account is missing, and the tablet account is on both devices. We need assistance to restore the original account from the smartphone, which was more advanced and had money spent on it. We found the old account data through the club he was in, and there are payment confirmations in his email account. We've tried various methods like a new ID login and reinstalling the game, but it keeps loading the wrong account. We require direct help from one of your staff members to resolve this. Sincerely, Dirk Böhle

I am a TH10 player who has been actively playing Clash of Clans for a long time. I have reached the Legend league with over [redacted] trophies. Recently, I borrowed a friend's phone to play the game but forgot to clear the app data, resulting in my friend unintentionally accessing my account. This has caused inconvenience as I keep getting logged out with a message stating "another device is online." Despite my requests, my friend has not cleared the data on his phone. I am worried about the safety of my account with all the hard-earned trophies and gems. I kindly seek assistance in logging out my Supercell ID from all devices to regain control and prevent future access from unauthorized sources. Alternatively, I am open to changing my login method from Supercell to Google Play for added security. Your help in resolving this issue would be greatly appreciated.

I am a passionate trophy pusher and currently a Town Hall 10 competing in the Legend League. Effective attacking is crucial for me to maintain my trophy count in the Legend League. Spending a lot of time playing Clash of Clans and pushing my trophies is essential for my progress. Recently, I logged into my village using a classmate's phone due to my mobile battery being dead. After playing for a while, I forgot to clear the app's data, unlike when I used my family's phone previously without issues. Now, whenever I come online, I receive a notification stating "another device is connecting," which prompts me to logout from the game as a precaution. Since my family doesn't play Clash of Clans, I suspect it's my classmate causing this issue. Despite asking him to clear the app's data on his phone, he has refused to do so. I am worried about the safety of my Village as I have accumulated over [redacted] trophies and [redacted]+ gems through hours of hard work. I urgently need help to disconnect my Village from his phone. It would be greatly appreciated if my Supercell ID could be removed from all devices I have logged into, requiring a re-login to access my Clash of Clan account, or if the login method could be changed from Supercell to Google Play Sign-in to ensure only I have access. I am counting on your assistance to resolve this distressing situation. Thank you.

Someone has deceived me by creating a Supercell ID using their email and taking over my account. My legitimate email address is [redacted] The fraudulent individual has used [redacted] to create the Supercell ID and has taken control of my clan, kicking me out along with my clan mates. Currently, I am clanless and unable to access my account. I am seeking a solution to regain my account. My suggestion is to cancel the fraudulent Supercell ID. Please help me resolve this issue.

I need assistance with a hacked account issue. Recently, another player in my clan tricked me by claiming to have trouble playing Clash of Clans. They shared their email, and unaware of the SuperCell ID process, I added their account to mine. Now, I am locked out of my account. I have invested significant time playing and would like to resolve this promptly. Kindly remove the SuperCell ID "[redacted]," and restore my account access through Google Play, which I find more convenient. Feel free to ask me any necessary questions. Please respond to my inquiry.

Dear Support Team, I have been playing Clash of Clans for over four years with the Apple ID belonging to JN ([redacted]) and the COC account #R0J80QL2-19madmax94. Recently, hackers connected my account to a Supercell ID and linked it to the Gmail account "[redacted]" (#22URYC2UY). This hacker has been causing trouble and threatening me by accessing my account. I never linked my account to Supercell ID before this incident. I kindly request the removal of the linked Gmail account so I can return to using my Apple ID and create a new Supercell ID. For verification, feel free to reach out to any of the co-leaders from my clan, Elite Knights, such as Proloy, Daraksham, Dibyendu, Don K J. Your prompt assistance in resolving this situation is greatly appreciated as I am quite worried. Thank you, Jayson

This is my fourth attempt to reach out, I am determined to prove my innocence. I was banned for 'account phishing,' an accusation I strongly deny. I have been a dedicated player since the beginning and value my account greatly. I am willing to undergo any verification process, such as Supercell ID, to prove my innocence. Please consider my loyalty and passion for the game before making a final decision. I truly believe in my innocence and hope to be able to enjoy Clash of Clans once more. Sincerely, Nathan

Hello Supercell, I was playing Clash of Clans today and reached out to Supercell support to recover a lost account. I didn't have all the information as I was unable to locate it in a clan. I did my best to provide what I remembered. Upon returning to the game, I discovered that my current account, held under the username HUNT100 as a TH 7, was permanently banned for account phishing. My intention was solely to retrieve my lost account. I would appreciate any assistance in restoring my current account. Please contact me via email if you are able to assist. Thank you.

Hello, I would appreciate it if you could assist me in deleting my Supercell ID. It seems that someone else has registered their Supercell ID on my account, with the email address [redacted] I kindly request that you remove this so that I can regain access to my account. My Google ID is normally how I access my account, so your help in resolving this matter is highly valued. I have been enjoying and playing your game for many days, and now that my account is locked, I hope you can help me with this issue. Thank you for your assistance.

I need assistance deleting a Supercell ID associated with a cheater. The Supercell ID belonging to [redacted] is causing issues for me, and I would appreciate it if it could be removed. I plan to utilize my Google account for accessing my account, so your help in resolving this matter is crucial. Here are some details about my account: - Email: [redacted] - Account Name: raj - Town Hall Level: 11 - Experience Level: [redacted] - Account Tag: #9GJGL2VJ9 - Years of Playing: 3 years I kindly request the recovery of my account and action against the account collector who is associated with the cheating individual. Additional information about the cheater: they are a member of the Indian Lootere clan with the clan tag #P998UVG, which my account is currently a part of. Please remove the Supercell ID linked to the cheater to resolve this issue. Your prompt assistance is highly appreciated.

Hello, our clan has been established for quite some time now, consisting of myself, my girlfriend, my kids, and some of their friends. Recently, one of my kids added new members to our clan, but there seems to be reporting issues resulting in one of my kids' accounts being removed without clear reasons. We have invested significantly in this game and wish to retrieve the account and those of his affected friends promptly. As a parent, I might not be aware of everything happening, so I am seeking assistance to identify the cause of the removal and address the matter. It is our priority to recover the missing accounts and resolve this situation. There is a suspicion that someone might be maliciously reporting accounts and I am keen to resolve this matter and potentially remove the source of the problem. A new member with five accounts seems to be causing disruption by attempting to dominate. I aim to rectify the situation for my kids and ensure they abide by the game's rules. Any support provided would be greatly appreciated. Thank you, - C. Frost