Hi, *This my second attempt at reaching out to you supercell about the state of my acco...

GetHuman2946969's customer service issue with Supercell from May 2019

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The issue in GetHuman2946969's own words
Hi, *This my second attempt at reaching out to you supercell about the state of my account. I have emailed support and they have been all but helpful, my account was banned on Thursday for " account phishing" as I was trying to recover an older account through support under the name Mogar. however, in the process my current account Coconuticus was permanently banned without warning. The few responses I received from support told me that I breached the terms and conditions and if that was not the case then to return to the game. It was not my intention to "account phish I was just trying to get access to my old account. I am content with just having my current account Coconuticus unbanned as I believe that it was unfair and I was misinformed. I will not attempt to reclaim Mogar in the future as it seems to be more Trouble than it is worth. Looking forward to hearing from you soon. **-Jake

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Customer service issue
Reported by GetHuman2946969
May 18th, 2019 - 2 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 8335 others
0 customers following this
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Timeline

GetHuman2946969 started working on this issue
May 18th, 2019 11:24pm
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:52am
GetHuman2946969 tried contacting Supercell
May 19th, 2019 9:52am
GetHuman2946969 reached Supercell customer support
May 19th, 2019 9:52am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:52am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:52am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:52am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:52am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:53am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:53am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:53am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:53am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:53am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:53am
GetHuman2946969 indicated the issue is not fixed yet.
May 19th, 2019 9:53am
GetHuman2946969 indicated the issue is not fixed yet.
May 21st, 2019 11:46pm
GetHuman2946969 indicated the issue is not fixed yet.
May 21st, 2019 11:46pm
GetHuman2946969 indicated the issue is not fixed yet.
May 21st, 2019 11:46pm
GetHuman2946969 indicated the issue is not fixed yet.
May 21st, 2019 11:46pm
GetHuman2946969 indicated the issue is not fixed yet.
May 21st, 2019 11:47pm