Supercell Customer Service Issues

Hello SUPERCELL team. I am writing to report an issue with my account. My username is MR-D, and my clan name is SIRUM KINGS. My player tag is #9UV2LUY2R, and I am at town hall level 10 with an experience level of [redacted]. Unfortunately, I made a mistake when another player asked me to help register their account on my device. After entering their credentials, I lost access to my own account, and now someone else is playing on it. I kindly request your assistance in recovering my original account. Thank you for your help.

I need assistance with a gaming account issue. Username: Anam Player Tag: 8VRJRPLCU Clan Name: Ritzy Kings Town Hall Level: 9 XP Level: 93 I lost access to my village due to a password issue with my original email account, [redacted] Supercell helped me transfer the account to [redacted] Recently, after switching phones, I couldn't access the account from the new email. I retrieved the original email account but still can't log in. I value this account greatly and would appreciate any help from Supercell.

I began playing Clash of Clans when it was released. After a hiatus of 3 to 4 years, I resumed playing on my brother's old account due to difficulty in accessing my original account. However, my SuperCell ID and village were banned for alleged "phishing different accounts" when I attempted to recover my original account. In my communication with customer support representative "Marie Ka," my account was banned despite my innocence. Perhaps due to my prolonged break, I struggled with some verification questions. I last played the game 3 to 4 years ago and have no ill intentions. I am eager to appeal the ban and reclaim access to my original account. Any assistance in resolving this issue would be greatly appreciated.

I am Callum Metcalf. I reached out to you previously via Instagram. The tag I provided belongs to my secondary account that was acquired from a friend in America. His main account is "Samoht" in the clan where my other accounts are also present (NO DOLPHINATOR). I am reaching out today due to a recent ban I received on my main account "NOVA" for "PHISHING." I admit to attempting to access two random accounts from my friends list initially. I managed to recover my iPad account "MUDKIP1234" successfully. Subsequently, I attempted to access inactive accounts as I preferred not to have an active user's account on my phone. Regrettably, I was unaware of the terms of service, as I am a young teenager and tend not to read such agreements. I am a dedicated fan of Clash of Clans and have been playing Supercell games, particularly Clash Royale, since their inception. It would mean a great deal to me if we could resolve this matter and reinstate my account, as I have invested significant effort into it. Thank you for your attention to this matter. I hope we can find a resolution. Kindly reach out to me. Thank you.

I downloaded Clash Royale on my new iPhone 7, hoping to continue playing on my existing account. After struggling to access my old account, I contacted their chat-based help service. I went by the name Topz, was level ten, and led the TnMs clan. They found my account and inquired about my previous devices (Samsung Galaxy S8 and iPhone 6). I explained that I lost access due to breaking my Galaxy S8. Hoping to regain access, I eagerly awaited a response. Sadly, when I checked today, I discovered I had been permanently banned from the game. This is frustrating as I provided all requested information. I have invested years into the game, almost unlocking every card. Please assist me.

I have multiple accounts linked to my Supercell ID, and I am having trouble regaining control of my old clan on Clash of Clans. The player I left in charge has been inactive for months, and I have been unable to reach them. Without a leader or co-leader, I am limited in my abilities within the clan. I am requesting assistance to either restore me as the leader or co-leader so that I can manage the clan, start wars, adjust settings, and communicate with members. The clan is called UNITED WARRIORS, and my main base is SABERTOOTH. Currently, there are only 9 members in the clan. In addition, I also have two other accounts within the same clan, named Scorpionking and DOPKEY. I hope this information helps in resolving the issue. Thank you for your help.

Hello, I have been playing Clash of Clans for over 4 years and have upgraded my village to TH12. This morning, I discovered that my account has been hacked by someone from Russia who is taunting me on the forum, switching clans, and spending all my gems. - My player tag is #L09YUUGC - My email associated with Supercell is [redacted] - My main email is [redacted] My username was originally Tetsoulo, but it has been changed to SkLif. This person claims to be Russian and says they have access to all my data. I have changed my passwords, but they keep getting back into my account. I need help to resolve this issue and restore my village. I have run out of options and I am now counting on your expertise to solve this problem that is causing me a lot of trouble. Thank you for your assistance.

Approximately a year ago, I acquired a new phone. Following the setup, I logged into Game Center and proceeded to download Clash of Clans. The game prompted me to recover my account, to which I agreed. However, upon doing so, I was placed into the tutorial and my previously built base was nowhere to be found. I had not felt the urge to play until recently, and the loss of my near maxed-out Town Hall 9 base with all 5 builders purchased is disheartening. The account was under the name Superman. I am currently unsure of the account ID, but I am reaching out to friends in an attempt to retrieve it. Is there a way to recover my lost account? I had invested significant time and money into this base. Thank you, Ben.

I tried to help my brother recover his Th9 Clash of Clans account, but some details were incorrect, leading to a permanent ban. I assure you I was not attempting to steal an account; it genuinely belongs to my sibling. We have both used this account for years but took a break from the game. Upon returning to playing, my brother requested account recovery. I am sincerely apologizing and requesting assistance. Email linked to the account is [redacted], and the account name is Junaid.

I have been banned for "phishing for accounts," but my old account, Mack031, is mine. After trying to remember the devices I last played on from over 5 years ago, I was mistaken with my answers. I believe this ban is unfair. I have been playing this game since its launch and have invested a significant amount of money into it. I kindly request to have my most recent account, Mack0031, unbanned so I can enjoy playing the game again. I am willing to provide my bank information related to the old account in question to prove ownership. Being banned for not remembering a device from over 5 years ago seems unreasonable. Please allow me to continue playing the game. Thank you.

I've been playing Clash of Clans for a couple of years on both my old iPad and cell phone, but I no longer have access to those devices. After purchasing a new phone and trying to recover my old village, I got locked out for phishing. Fortunately, one of my old clan members helped me by showing that our clan was still active and providing me with the screenshot of my village ID number, username, and clan name. I'm reaching out for assistance in restoring my village on my new phone.

I have an old account named "itsamaddog" that I used to play on. I stopped playing when I was at a max town hall 9 and believe I had just upgraded to town hall 10. I had around 10,[redacted] gems purchased on that account. I haven't been active on this account for 2-3 years after my iPad broke and I lost access. Now, I would like to recover this account and start playing again. I currently have a second account called "johnmaddog4" and I would like to continue playing on both accounts since I buy gems for both and participate in wars frequently. I need help on how to recover my old account, as I can't remember the necessary information like the hashtag and numbers to log in. Any guidance on the process and steps to regain access would be highly appreciated. Thank you for your assistance.

Hello, two days ago, my game account was hacked. I received a notification that another user was trying to connect to my device. After identifying the hacker as the user with the email [redacted], I successfully had them log out. However, today I was unexpectedly logged out of my account, and now it is locked. When attempting to recover it using the hacker's email, I encountered an issue with the confirmation code not granting access. I am eager to regain access to my account ([redacted]) to resume playing the game. Kindly contact me via email at [redacted] to assist promptly.

My ID was hacked on March 17, [redacted]. It all started when a Champion League player named AD joined my clan. He asked for my ID, and when I agreed, he told me to use "[redacted]" as my ID and to log in to Supercell ID. I was prompted for a verification code, which he provided. Then, he instructed me to reinstall Clash of Clans, claiming he had hacked my account, and changed my game name to "deadmean." Now, I can't access my account as the required verification code isn't arriving via email. Please assist me in retrieving my account from the hacker or banning it. I'm unable to play while the hacker continues using my account. Your help is greatly appreciated.

I lost access to my original Clash of Clans account from [redacted] about three years ago. In an attempt to recover it using my newer account, I visited clashofclansplayers.com as suggested by a clan mate since I couldn't remember my old username. After confirming the name associated with my old account, which started with GCVV, with the tag GCVV20GG, I clicked on "view in game" and unintentionally violated the Supercell contract, leading to a ban for phishing. Despite trying to recover my original account before the ban, I now can't access the game at all due to the ban. I'm unable to log in without a Supercell ID. All I want is to regain access to my original base on which I had spent over $[redacted]. I've contacted Supercell support twice, but they haven't been helpful and directed me to do the recovery from inside the game, which I can't do. I'm seeking assistance in retrieving my original account.

Yesterday, my Clash of Clans account was hacked. While on global chat, a member offered to give away their account for free. Thinking their base looked strong, I accepted. They requested to be invited to my clan and added me as a friend. Then, I was asked to register their Gmail account on my Supercell ID. I entered the OTP sent to them via email, and immediately after, I received multiple messages stating someone was trying to access my account. Eventually, I noticed my account had been hacked, and I was removed from my clan. The Gmail ID linked to my Supercell account is [redacted] I am eager to regain access to my Clash of Clans account.

My Town Hall 9 account was banned in Clash of Clans for phishing. I am new to the game and didn't realize I couldn't help a friend recover their account when their iPad broke. I sincerely apologize for this mistake and assure you it won't happen again. I was unaware of the game's rules and terms of service, but I will thoroughly read and adhere to them going forward. I enjoy playing Clash of Clans and have made in-game purchases. If my account remains unavailable, I'll have to quit as it takes a long time to build a strong base. I kindly request any assistance you can provide to resolve this issue.

My husband and I are huge fans of Supercell games. I have a 6-year-old account. We recently started playing Clash of Clans again after my husband re-downloaded the game. However, I couldn't find my village and ended up logging into my Facebook account to search for my brother, who was in the same clan as us in the past. We located our old villages at around level 52. We have tried contacting you through the app to recover our accounts, but both of our accounts have been banned in the last 24 hours. The account details for reference are: - #U9VLRR9 (My account - RUBIA MARTINS PEIXOTO - linked to Facebook: [redacted] - village name: RUBY) - #2YLOQRUOG (My husband's account - RAFAEL PAVAN DE PAULA BARROS - linked to Facebook: [redacted] - village name: RAFAEL) Our brother RUBEM MARTINS PEIXOTO is also part of the SKULL REAPER clan where I was the leader and my husband was the vice-leader. We are upset about the situation as Supercell has always been our favorite mobile game company. We hope for a resolution soon. Thank you for your attention. Sincerely, Ruby.

I recently deleted my previous Gmail and G+ address, "[redacted]," due to personal reasons. Unfortunately, my Clash of Clans account was linked to that email. It is now only connected to Facebook, and I am unable to access it. I can provide all necessary information to prove ownership. Account details include: 1. First name: PRTJD 2. Name change to "Pratik" 3. Previous Gmail ID: [redacted] 4. Not affiliated with any clan 5. Participated most wars with the "M.O.N.S.T.E.R.S" clan 6. Town Hall level 9. I am willing to provide any additional information needed to reclaim my account. Supercell team, your assistance in recovering my account would be greatly appreciated. Thank you.

I'm confused about why I was banned. The person kept spamming me with invites to his clan despite me saying no. He continued to harass me even after I accidentally joined. When I asked him to stop, he started insulting me. Even after I left, he kept spamming me. I think it's unfair that I got banned when I repeatedly asked him to stop and you didn't take any action against him.