Hello there, I tried to log on to clash of clans and it says I have been permanently ba...

GetHuman-nerdme's customer service issue with Supercell from January 2019

5 views
 | 
4067 similar
 | 
0 following
Help with my Supercell issue
First: share to improve GetHuman-nerdme's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-nerdme got the right customer help using our suggestion.
Before contacting them, items GetHuman-nerdme may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-nerdme's own words
Hello there, I tried to log on to clash of clans and it says I have been permanently banned due to account phishing I was trying to get access to my mother's old account. She does not have the account on her phone any longer due to the Fact that she got a new phone and couldn't remember the password to the account. I've been trying desperately to get access to the account. I want the account back because its the leader of a clan that me my mom my brother my sister and my mother created together as a family. We want to make it strong again but we don't have a lot of members yet. So we're trying to get her as back so we have one more strong member. If you look at it it says it has not been active for a while the period that should be proof enough that we lost access to it. I don't understand why can't call someone to have these issues fixed. I don't know why you have to just start banning people because you can't help them properly. Please contact me as soon as possible I spent a lot of money on this game and I am very disappointed.
GetHuman-nerdme did not yet indicate what Supercell should do to make this right.
I have an issue with Supercell too
How GetHuman-nerdme fixed the problem
We are waiting for GetHuman-nerdme to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Supercell's attention and get better help faster. Tap below to get started.
Having Supercell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Supercell email you?
This email address isn't valid
Follow this issue
See how GetHuman-nerdme fixes it.
This email address isn't valid

Supercell

Customer service issue
Reported by GetHuman-nerdme
Jan 14th, 2019 - a mon ago
I have an issue with Supercell too
Not resolved
Seen by 5 customers so far
Similar issue to 4067 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-nerdme started working on this issue
Jan 14th 10:20pm
GetHuman-nerdme tried contacting Supercell
Jan 14th 10:43pm
GetHuman-nerdme tried contacting Supercell
Jan 14th 10:43pm
GetHuman-nerdme tried contacting Supercell
Jan 14th 10:43pm